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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c04386874

版本: 1

HP EliteBook 和 ZBook 行動工作站筆記型電腦 - 顯示器畫面晃動、閃爍或顯示白色條紋

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 29-Jul-2014

上次更新日期 : 11-Aug-2014

DESCRIPTION
將筆記型電腦連接到已連接 DisplayPort 顯示器的 HP 2013 UltraSlim 銜接基座之後,顯示器可能會出現下列其中一個或多個徵狀:
  • 外接式顯示器畫面晃動或閃爍不定,時開時關。
  • 外接式顯示器畫面出現白色水平條紋。
  • 外接式顯示器畫面變黑或空白,接著顯示影像但持續時間長短不一,然後外接式顯示器又會再次關閉電源。

sourceInformation

範圍
本文件的資訊適用於以下配置:
電腦:
  • HP 2013 UltraSlim 銜接基座
  • HP EliteBook 820 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 850 G1 筆記型電腦
  • HP EliteBook Folio 1040 G1 筆記型電腦
  • HP EliteBook Folio 9470m 筆記型電腦
  • HP EliteBook Folio 9470m 筆記型電腦
  • HP EliteBook Folio 9470m Ultrabook
  • HP EliteBook Folio 9470m Ultrabook
  • HP EliteBook Folio 9470m Ultrabook
  • HP EliteBook Revolve 810 G1 可轉換式平板電腦
  • HP EliteBook Revolve 810 G2 平板電腦
  • HP ZBook 14 行動工作站
HP 2013 UltraSlim 銜接基座機型:
  • D9Y32AA#ABA
  • D9Y32UT#ABA
解決方案
若要解決此問題,請下載並安裝下列 SoftPaq:
SoftPaq 描述
版本資訊
下載 SoftPaq
HP UltraSlim 銜接基座 DisplayPort 集線器韌體
版本: 2.20.000
修訂版: A
  附註:
此軟體可能有更新的可用版本。 請在 http://www.hp.com/ 查看是否有更新版本。

Hardware platforms affected : HP 2013 UltraSlim Docking Station, HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G2 Tablet (ENERGY STAR), HP ZBook 14 Mobile Workstation

受影響的作業系統 : Microsoft Windows 7 Enterprise (32-bit) Microsoft Windows 7 Enterprise (64-bit) Microsoft Windows 7 Home Basic (32-bit) Microsoft Windows 7 Home Basic (64-bit) Microsoft Windows 7 Home Premium (32-bit) Microsoft Windows 7 Home Premium (64-bit) Microsoft Windows 7 Professional (32-bit) Microsoft Windows 7 Professional (64-bit) Microsoft Windows 7 Starter (32-bit) Microsoft Windows 7 Ultimate (32-bit) Microsoft Windows 7 Ultimate (64-bit) Microsoft Windows Vista (32-bit) Microsoft Windows Vista (32-bit) with Downgrade English OS Microsoft Windows Vista (64-bit) Microsoft Windows Vista Business (32-bit) Microsoft Windows Vista Business (64-bit) Microsoft Windows Vista Enterprise (32-bit) Microsoft Windows Vista Enterprise (64-bit) Microsoft Windows Vista Home Basic (32-bit) Microsoft Windows Vista Home Basic (64-bit) Microsoft Windows Vista Home Premium (32-bit) Microsoft Windows Vista Home Premium (64-bit) Microsoft Windows Vista Starter (32-bit) Microsoft Windows Vista Ultimate (32-bit) Microsoft Windows Vista Ultimate (64-bit)

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA04354110

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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