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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c03648674

版本: 1

HP 筆記型電腦 - 筆記型電腦無法使用 HP Connection Manager 連線至無線存取點

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 23-Jan-2013

上次更新日期 : 22-Feb-2013

DESCRIPTION
若同時安裝了 Broadcom 無線公用程式與 HP Connection Manager,筆記型電腦無法使用 HP Connection Manager 連線至無線存取點 (AP)。
只有在使用 Microsoft Windows XP 的筆記型電腦中,才會發生此問題。

範圍
HP 450 筆記型電腦
HP 650 筆記型電腦
HP 655 筆記型電腦
HP EliteBook 2170p 筆記型電腦
HP EliteBook 2570p 筆記型電腦
HP EliteBook 8470p 筆記型電腦
HP EliteBook 8470w 行動工作站
HP EliteBook 8570p 筆記型電腦
HP ProBook 2570p 筆記型電腦
HP ProBook 4340s 筆記型電腦
HP ProBook 4341s 筆記型電腦
HP ProBook 4440s 筆記型電腦
HP ProBook 4441s 筆記型電腦
HP ProBook 4445s 筆記型電腦
HP Probook 4446s 筆記型電腦
HP Probook 4740s 筆記型電腦
HP ProBook 4540s 筆記型電腦
HP ProBook 4545s 筆記型電腦
HP ProBook 6470b 筆記型電腦
HP ProBook 6570b 筆記型電腦
解決方案
發生此問題的原因,在於 Broadcom 公用程式在 Windows XP 中不慎停用了 HP Connection Manager 所需的某些關鍵程式檔案。
若要解決此問題,請執行以下其中一項操作:
  • 使用 Broadcom 公用程式連線至無線存取點 (AP); 或
  • 將 Broadcom 公用程式解除安裝,然後使用 HP Connection Manager 連線至 AP。
  • 先將 Broadcom 公用程式解除安裝,然後使用 HP Connection Manager 連線至無線 AP。

Hardware platforms affected : HP 450 Notebook PC, HP 650 Notebook PC, HP 655 Notebook PC, HP EliteBook 2170p Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

受影響的作業系統 : Microsoft Windows XP Microsoft Windows XP 64-Bit Edition Microsoft Windows XP Home Edition Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition Microsoft Windows XP Tablet PC Edition

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA03379973

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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