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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c03624888

版本: 1

HP EliteBook 與 ProBook 電腦 - 偵測不到 USB 3.0 Western Digital "My Passport" 行動硬碟

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 07-Jan-2013

上次更新日期 : 07-Jan-2013

DESCRIPTION
筆記型電腦存取 Western Digital (WD) My Passport USB3.0 500GB 硬碟機時,會斷斷續續地中斷連線和重新連線。

範圍
HP EliteBook 2170p 筆記型電腦
HP EliteBook 8470p 筆記型電腦
HP EliteBook 8470w 行動工作站
HP EliteBook 8570p 筆記型電腦
HP ProBook 6470b 筆記型電腦
HP ProBook 6570b 筆記型電腦
解決方案
若要解決此問題,請至下列網站下載並安裝 WD 通用韌體更新程式:
http://www.wdc.com/wdproducts/wdsmartwareupdate/firmware.asp?id=wdfMyPassport&os=WIN

Hardware platforms affected : HP EliteBook 2170p Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 8470w Mobile Workstation, HP EliteBook 8570p Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6570b Notebook PC

受影響的作業系統 : 不適用

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA03604428

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 台灣地區

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