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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c03100336

版本: 1

HP 筆記型電腦 - Bluetooth 音訊裝置停止運作,因為 Cisco Security Agent 為舊版

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 24-Nov-2011

上次更新日期 : 23-Dec-2011

DESCRIPTION
安裝 Broadcom Bluetooth 音訊驅動程式時,出現 Windows 錯誤訊息,而且電腦突然停止回應。 錯誤訊息的內容看起來類似下列所示:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
BugCheck D1, {a61c3f08, 2, 8, a61c3f08}
Probably caused by : btaudio.sys ( btaudio+df08 )

範圍
HP EliteBook 2530p 筆記型電腦
HP EliteBook 6930p 筆記型電腦
解決方案
若要解決此問題,請從 www.cisco.com 將 Cisco Security Agent 升級為版本 5.2.0.263 或更新版本。
附註: 上面所提到的連結中,可能有一個或多個連結會將您連結到 Hewlett-Packard 以外的網站。 對於非惠普公司網站上的資訊,惠普公司無法控制也恕不負責。

Hardware platforms affected : HP EliteBook 2530p Notebook PC, HP EliteBook 6930p Notebook PC

受影響的作業系統 : Microsoft Windows XP Professional Edition(Standard HP Product)

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA01888961

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 台灣地區

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