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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c03100054

版本: 1

HP 筆記型電腦 - 安裝 Symantec EndPoint 後無線連線中斷

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 24-Nov-2011

上次更新日期 : 24-Nov-2011

DESCRIPTION
安裝 Symantec EndPoint 後,無線區域網路連線能力會間歇地中斷。 此外,連線中斷之後,無線裝置狀態會持續在「正在擷取網路位址」和「正在嘗試進行驗證」之間循環。

範圍
HP ProBook 4320s 筆記型電腦
HP ProBook 4321s 筆記型電腦
HP ProBook 4420s 筆記型電腦
HP EliteBook 2540p 筆記型電腦
HP ProBook 5310m 筆記型電腦
HP EliteBook 8440p 筆記型電腦
HP EliteBook 8540p 筆記型電腦
HP ProBook 6440b 筆記型電腦
HP ProBook 6540b 筆記型電腦
HP EliteBook 8740w 行動工作站
HP EliteBook 8540w 行動工作站
HP ProBook 4520s 筆記型電腦
HP ProBook 4525s 筆記型電腦
HP ProBook 4720s 筆記型電腦
HP ProBook 5320m 筆記型電腦
HP ProBook 6450b 筆記型電腦
HP ProBook 6550b 筆記型電腦
HP EliteBook 2740p 平板電腦
HP ProBook 4520s 筆記型電腦
HP ProBook 4720s 筆記型電腦
HP ProBook 6550b 筆記型電腦
HP ProBook 6450b 筆記型電腦
HP ProBook 6450b 筆記型電腦
HP EliteBook 8460p 筆記型電腦
HP EliteBook 8560p 筆記型電腦
HP ProBook 6460b 筆記型電腦
HP ProBook 6560b 筆記型電腦
解決方案
若要解決此問題,將 Symantec EndPoint 的「允許 EAPOL 驗證」規則設定為第一個防火牆規則。 如果在「允許 EAPOL 驗證」規則之前有列出任何其他規則,驗證會失敗,因為封包會在處理其他規則時被延遲。

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8740w Mobile Workstation, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6450b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6560b Notebook PC

受影響的作業系統 : Microsoft Windows XP Professional Edition(Standard HP Product)

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA02832242

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 臺灣地區

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