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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c02490590

版本: 1

HP 筆記型電腦 ─ 自休眠模式恢復後,QuickLook/FastLook 無法擷取 Outlook 電子郵件

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 25-Aug-2010

上次更新日期 : 03-Sep-2010

DESCRIPTION
若將筆記型電腦設為轉寄 Google Gmail 至 Microsoft Outlook 電子郵件用戶端,則由於 Capture Data (擷取資料) 外掛程式運作異常,因此當筆記型電腦開啟電源或從休眠模式恢復時,Outlook 郵件匣會清空。
若 Capture Data 外掛程式運作正常,按下 QuickLook 按鈕後將會顯示電子郵件。

sourceInformation

範圍
HP EliteBook 2540p 筆記型電腦
HP EliteBook 2740p 平板電腦
HP EliteBook 8440p 筆記型電腦
HP EliteBook 8440w 行動工作站
HP EliteBook 8540p 筆記型電腦
HP EliteBook 8540w 行動工作站
HP EliteBook 8740w 行動工作站
HP Mini 5102
HP Mini 5103
HP ProBook 4310s 筆記型電腦
HP ProBook 4311s 筆記型電腦
HP ProBook 4320s 筆記型電腦
HP ProBook 4321s 筆記型電腦
HP ProBook 4410s 筆記型電腦
HP ProBook 4411s 筆記型電腦
HP ProBook 4415s 筆記型電腦
HP ProBook 4416s 筆記型電腦
HP ProBook 4420s 筆記型電腦
HP ProBook 4425s 筆記型電腦
HP ProBook 4510s 筆記型電腦
HP ProBook 4515s 筆記型電腦
HP ProBook 4520s 筆記型電腦
HP ProBook 4525s 筆記型電腦
HP ProBook 4710s 筆記型電腦
HP ProBook 4720s 筆記型電腦
HP ProBook 5220m 筆記型電腦
HP ProBook 5310m 筆記型電腦
HP ProBook 5320m 筆記型電腦
HP ProBook 6440b 筆記型電腦
HP ProBook 6445b 筆記型電腦
HP ProBook 6540b 筆記型電腦
HP ProBook 6545b 筆記型電腦
HP ProBook 6550b 筆記型電腦
HP ProBook 6555b 筆記型電腦
解決方案
欲解決此問題,請將 Microsoft Outlook 配置為符合下列設定值。
內送郵件 (POP3) 伺服器: pop.gmail.com
使用 SSL: 是
連接埠: 995
外寄郵件 (SMTP) 伺服器:
smtp.gmail.com (使用驗證)
使用驗證: 是
TLS/STARTTLS 連接埠: 587
SSL 連接埠: 465
  附註:
若確認已在 Outlook 中啟用 SMTP 加密,請嘗試將 SMTP 伺服器設定於不同的連接埠: 465 或 587。
帳戶名稱: 您的完整電子郵件位址 (包括 @gmail.com 或 @your_domain.com)
電子郵件位址: 您的電子郵件位址 (username@gmail.com 或 username@your_domain.com)
密碼: 您的 Gmail 密碼
  附註:
Outlook 用戶端必須支援 SMTP 驗證,才能轉寄來自 Google Gmail 的郵件。

Hardware platforms affected : HP EliteBook 2540p Notebook PC, HP EliteBook 2740p Tablet PC, HP EliteBook 8440p Notebook PC, HP EliteBook 8440w Mobile Workstation, HP EliteBook 8540p Notebook PC, HP EliteBook 8540w Mobile Workstation, HP EliteBook 8740w Mobile Workstation, HP Mini 5102, HP Mini 5103, HP ProBook 4310s Notebook PC, HP ProBook 4311s Notebook PC, HP ProBook 4320s Notebook PC, HP ProBook 4321s Notebook PC, HP ProBook 4410s Notebook PC, HP ProBook 4411s Notebook PC, HP ProBook 4415s Notebook PC, HP ProBook 4416s Notebook PC, HP ProBook 4420s Notebook PC, HP ProBook 4425s Notebook PC, HP ProBook 4510s Notebook PC, HP ProBook 4515s Notebook PC, HP ProBook 4520s Notebook PC, HP ProBook 4525s Notebook PC, HP ProBook 4710s Notebook PC, HP ProBook 4720s Notebook PC, HP ProBook 5220m Notebook PC, HP ProBook 5310m Notebook PC, HP ProBook 5320m Notebook PC, HP ProBook 6440b Notebook PC, HP ProBook 6445b Notebook PC, HP ProBook 6455b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6545b Notebook PC, HP ProBook 6550b Notebook PC, HP ProBook 6555b Notebook PC

受影響的作業系統 : Microsoft Windows Vista (32-bit) with Downgrade English OS Microsoft Windows XP Microsoft Windows XP Advanced Server Media Microsoft Windows XP Home Edition Microsoft Windows XP Pro 64-Bit Edition Microsoft Windows XP Professional Edition

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA02466840

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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