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The external monitor may not work when connected to the integrated HDMI or VGA ports.
The external monitor may not work when connected to the integrated HDMI or VGA ports. This occurs on some computers configured with a discrete graphics card.
This can be identifed with a cap placed over the ports.
The information in this document applies to the following:
HP Desktop PC M01-F0000 series
HP ENVY Desktop PC TE01-00000 series
HP ENVY Desktop PC TE01-10000 series
HP ENVY Desktop PC TE01-20000 series
HP ENVY Desktop PC TE01-30000 series
HP ENVY Desktop PC TE01-40000 series
HP Pavilion Desktop PC TP01-00000 series
HP Pavilion Desktop PC TP01-10000 series
HP Pavilion Desktop PC TP01-20000 series
HP Pavilion Desktop PC TP01-30000 series
HP Pavilion Desktop PC TP01-40000 series
HP Pavilion Gaming Desktop PC TG01-00000 series
HP Pavilion Gaming Desktop PC TG01-10000 series
HP Pavilion Gaming Desktop PC TG01-20000 series
HP Slim Desktop PC S01-aF0000i
HP Slim Desktop PC S01-aF1000i
HP Slim Desktop PC S01-aF2000i
HP Slim Desktop PC S01-pF0000i
HP Slim Desktop PC S01-pF1000i
HP Slim Desktop PC S01-pF2000i
HP Slim Desktop PC S01-pF3000i
HP Slim Desktop PC S01-aF0000a
HP Slim Desktop PC S01-aD0000i
HP Slim Desktop PC S01-aD1000i
HP Slim Desktop PC S01-pD0000i
HP Slim Desktop PC S01-pD1000i
Victus by HP 15L Gaming Desktop PC TG02-00000 series
Victus by HP 15L Gaming Desktop PC TG02-10000 series
To prevent this issue, connect the external monitor using the ports on discrete graphic card.
Refer to the following images to identify and locate the correct ports on the approiate product:
Location of the functional HDMI and VGA ports
For HP Slim Desktop PCs:
Location for HP Slim Desktop PCs functional HDMI and VGA ports
This document has been revised according to the information below.
The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
© Copyright 2023 HP Development Company, L.P.
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