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DESTEK İLETİŞİM- CUSTOMER ADVISORY

Belge Kimliği: c08369769

Sürüm: 2

HP ENVY, OMEN, Pavilion Plus and Victus Laptop PCs - Noise During Zoom, Teams Meeting with Jabra Evolve 65 Headset

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Yayın tarihi : 15-Sep-2022

Son Güncelleme : 15-Sep-2022

AÇIKLAMA
A noise is heard in the headset (listed in the Scope). The noise is heard during Zoom and Microsoft Teams meetings.

KAPSAM
The information in this document applies to the following:
Accessories:
Jabra Evolve 65 Headset
Computers:
  • HP ENVY 17 Laptop PC 17-ch2000
  • HP ENVY 17.3 inch Laptop PC 17-cr0000
  • HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000
  • HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000
  • HP ENVY x360 15 Convertible PC 15-es2000
  • HP Pavilion Plus 14 inch Laptop PC 14-eh0000
  • HP Pavilion x360 14 Convertible PC 14-dy2000
  • HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000
  • HP Pavilion x360 15 Convertible PC 15-er1000
  • OMEN 16.1 inch Gaming Laptop PC 16-b1000
  • OMEN 17.3 inch Gaming Laptop PC 17-ck1000
  • OMEN by HP Gaming Laptop 16t-k000
  • Victus by HP 15.6 inch Gaming Laptop 15-fa0000
  • Victus by HP 16.1 inch Gaming Laptop PC 16-d1000
Operating Systems:
Microsoft Windows 11
ÇÖZÜM
To resolve this issue, perform the following steps provided below:
  1. Download and install the appropriate SoftPaq for your computer to update the BIOS.

    Affected Platform
    SoftPaq Description
    Release Notes
    Download SoftPaq
    HP ENVY 17 Laptop PC 17-ch2000
    HP Firmware Pack (Intel Processors)
    Version: F.11
    Revision: A
    HP ENVY 17.3 inch Laptop PC 17-cr0000
    HP Notebook System BIOS Update (Intel Processors)
    Version: F.06
    Revision: A
    HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000
    HP Notebook System BIOS Update (Intel Processors)
    Version: F.05
    Revision: A
    HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000
    HP Notebook System BIOS Update (Intel Processors)
    Version: F.07
    Revision: A
    HP ENVY x360 15 Convertible PC 15-es2000
    HP Firmware Pack (Intel Processors)
    Version: F.11
    Revision: A
    HP Pavilion x360 14 Convertible PC 14-dy2000
    HP Pavilion x360 15 Convertible PC 15-er1000
    HP Notebook System BIOS Update (Intel Processors)
    Version: F.06
    Revision: A
    HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000
    HP Notebook System BIOS Update (Intel Processors)
    Version: F.09
    Revision: A
    HP Pavilion Plus 14-inch Laptop PC 14-eh0000
    HP Notebook System BIOS Update (Intel Processors)
    Version: F.04
    Revision: A
    OMEN 16.1 inch Gaming Laptop PC 16-b1000
    OMEN 17.3 inch Gaming Laptop PC 17-ck1000
    HP Firmware Pack (Intel Processors)
    Version: F.07
    Revision: A
    OMEN by HP Gaming Laptop 16t-k000
    HP Firmware Pack (Intel Processors)
    Version: F08
    Revision: A
    Victus by HP 16.1 inch Gaming Laptop PC 16-d1000
    HP Notebook System BIOS Update (Intel Processors)
    Version: F.10
    Revision: A
    Victus by HP 15.6 inch Gaming Laptop 15-fa0000
    HP Firmware Pack (Intel Processors)
    Version: F.10
    Revision: A


  2. Power on or restart the computer.
  3. Press F10 during restart to enter the HP Computer Setup (BIOS) menu.
  4. Select the Configuration tab (as seen in Figure 1).

    Figure 1. Configuration tab to disable BT Audio Offload option.




  5. Change the BT Audio Offload option to Disabled.
  6. Save changes and exit the HP Computer Setup (BIOS) menu.
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP ENVY 17 Laptop PC 17-ch2000 (4U9X6AV), HP ENVY 17 Laptop PC 17-ch2000 (4U9X7AV), HP ENVY 17.3 inch Laptop PC 17-cr0000, HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000, HP ENVY x360 15 Convertible PC 15-es2000 (4V390AV), HP ENVY x360 15 Convertible PC 15-es2000 (4V391AV), HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV), HP Pavilion Plus 14 inch Laptop PC 14-eh0000, HP Pavilion x360 14 Convertible PC 14-dy2000, HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000, HP Pavilion x360 15 Convertible PC 15-er1000, Victus by HP 15.6 inch Gaming Laptop 15-fa0000, Victus by HP 16.1 inch Gaming Laptop PC 16-d1000 IDS Base Model, Victus by HP 16.1 inch Gaming Laptop PC 16-d1000 RCTO Base Model

Etkilenen işletim sistemleri : Uygulanamaz

Etkilenen yazılım : Uygulanamaz

Destek İletişim Çapraz Referans Kimliği : IA08369769

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