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DESTEK İLETİŞİM- CUSTOMER ADVISORY

Belge Kimliği: c07071032

Sürüm: 1

HP Notebook PCs, Mobile Workstations, HP Elite Tablets - External Full High Definition (FHD) monitors may display scaling issues

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Yayın tarihi : 06-Apr-2021

Son Güncelleme : 06-Apr-2021

AÇIKLAMA
External Full High Definition (FHD) monitors might display scaling issues. The text and applications display in a different resolution than the computer or tablet monitor.
The application and text might display slightly distorted or fuzzy.

KAPSAM
The information in this document applies to the following:
Computers:
  • HP Elite Folio 13.5" 2-in-1 Notebook PC Series
  • HP Elite x2 G4 Base Model Tablet
  • HP Elite x2 G4 Tablet
  • HP Elite x2 G4 Tablet with Keyboard Series
  • HP EliteBook x360 1030 G4 Notebook PC Series
  • HP EliteBook x360 1030 G7 Notebook PC Series
  • HP EliteBook x360 1030 G8 Notebook PC Series
  • HP EliteBook x360 1040 G7 Notebook PC Series
  • HP EliteBook x360 1040 G8 Notebook PC Series
  • HP ZBook Fury 15 G7 Mobile Workstation IDS Base Model
  • HP ZBook Fury 17 G7 Mobile Workstation RCTO Base Model
Operating Systems:
  • Microsoft Windows 10 20H1 (Version 2004)
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 19H2 (Version 1909)
  • Microsoft Windows 10 19H1 (Version 1903)
ÇÖZÜM
To resolve this issue, perform one of the following procedures:
Procedure 1: Windows Software Updates (Latest Version of Microsoft Office)
  1. In the Search field next to the Start button, type Windows Update.
  2. Scroll to the bottom and select Advanced options.
  3. Under Advanced options, turn on Receive updates for other Microsoft products when you update Windows.
  4. Update Windows.
  5. Verify the updates by typing view update history in the Search field next to the Start button and then select View your update history.
Procedure 2: Match Screen Resolutions
Adjust the screen resolution on the external monitor to match the computer/tablet screen resolution as appropriate for the affected computer/tablet.
Procedure 3: Windows Support Documents
Navigate to the following links and follow Microsoft's suggestions:
not:
The preceding links take you outside the HP website. HP does not control and is not responsible for information outside the HP website.

Hardware platforms affected : HP Elite Folio 13.5" 2-in-1 Notebook PC (18V33AV), HP Elite Folio 13.5" 2-in-1 Notebook PC IDS Base Model, HP Elite x2 G4 IDS Base Model Tablet, HP Elite x2 G4 Tablet, HP Elite x2 G4 Tablet with Keyboard, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC IDS Base Model, HP EliteBook x360 1030 G7 Notebook PC, HP EliteBook x360 1030 G7 Notebook PC IDS Base Model, HP EliteBook x360 1030 G8 Notebook PC, HP EliteBook x360 1030 G8 Notebook PC (Spyker13) Configurable Material, HP EliteBook x360 1040 G7 Notebook PC, HP EliteBook x360 1040 G7 Notebook PC IDS Base Model, HP EliteBook x360 1040 G8 Notebook PC, HP EliteBook x360 1040 G8 Notebook PC (Spyker14) Configurable Material, HP ZBook Fury 15 G7 Mobile Workstation IDS Base Model, HP ZBook Fury 17 G7 Mobile Workstation RCTO Base Model

Etkilenen işletim sistemleri : Uygulanamaz

Etkilenen yazılım : Uygulanamaz

Destek İletişim Çapraz Referans Kimliği : IA07071032

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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