Perform the following steps to resolve this issue:
Procedure 1: Run diagnostics to rule out other hard drive issues.
-
Start or restart the computer.
-
Press
F2 repeatedly during start up to enter the
HP PC Hardware Diagnostics UEFI utility.
-
Select
Component Tests >
Hard Drive >
Quick Test.
-
Select drive
C:.
-
Click
Run Once.
-
Once the test completes, results are displayed on screen.
If the drive passes all tests, continue to
Procedure 2.
If the drive fails any of the tests, write down the failure ID (24-digit code) and contact HP Customer Support for further assistance.
Procedure 2: Ensure
Legacy Support, under
Boot Options, is
DISABLED
not:
If legacy boot support is enabled, you will NOT be able to see the Intel Optane entry as described in Procedure 3.
-
Start or restart the computer.
-
Press
F10 repeatedly during start up to enter the BIOS configuration utility.
-
Check Legacy Support and disable if it is enabled:
Security >
Secure Boot Configuration > Press
F10 to
Accept when prompted >
Legacy Support
or
Boot Options >
Legacy Support
-
If
Legacy Support is
DISABLED, skip to
Procedure 3,
Step 3.
If
Legacy Support is
ENABLED, change it to
DISABLED, save changes and exit, then go to
Procedure 3.
Procedure 3: Determine if Optane memory is installed and working normally
.
-
Start or restart the computer.
-
Press
F10 repeatedly during start up to enter the BIOS setup utility.
-
Look for the Intel(R) Rapic Storage Technology option; navigate to:
System Configuration >
UEFI HII Configuration >
Intel(R) Rapid Storage Technology
If
Intel Optane volume is not listed, the computer does not have Optane memory or Optane memory is malfunctioning and cannot be detected. Contact HP Customer Support for further assistance.
If
Intel Optane volume is listed, the computer has Intel Optane memory installed and working normally, continue with
Procedure 4.
Procedure 4: Perform F11 recovery, or restore the system using HP recovery media.
-
Restart the computer and press
F11.
If you cannot access F11 recovery, perform system recovery with HP supplied media.
-
Select
Troubleshoot.
-
Select
Recovery Manager.
-
Select
System Recovery.
-
Select
Back up your files first (recommended).
-
Select
Next and follow the onscreen instructions to complete the recovery.
-
After the image is restored, if the IRST driver version is 16.0.1.x or 16.0.2.x, continue to
Procedure 5.
Procedure 5: Upgrade the IRST driver (Sp92325, driver version: 16.5.5.1040)
-
Install IRST driver version 16.5.5.1040 or later through HPSA or use the following SoftPaq:
Affected Platforms
|
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
HP 15-da0xxx Laptop PC
HP 15-da1xxx Laptop PC
HP 15G-dr0xxx Laptop PC
|
Intel Rapid Storage Technology Driver - Kaby Lake (Windows 10 v1803) Version: 16.5.5.1040 Revision: A<
|
|
|
-
Launch the Intel Rapid Storage Technology app.
-
Confirm Intel Optane memory is enabled. An additional restart may be required to activate the Intel Optane function completely.