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    In accordance with Microsoft and Intel support policy, 7th generation chipsets and newer only support Windows 10 operating systems.​

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    Fix Windows 10 Update Issues

    > Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
    > Resolve Windows 10 or update issues on HP computer – Click Here

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    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05338054

Version: 2

HP Desktop and Notebook PCs - Determining Windows 7 & 8 Support for 2016 and Newer HP Desktop and Notebook PCs (Processor Dependent)

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Nov-2016

Last updated : 26-Sep-2018

DESCRIPTION
In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors. In order to support customers who still require Windows 7 or Windows 8 support, HP will ship some "hybrid" products that can be configured with either:
6th generation or earlier processor supporting Windows 7, Windows 8, and Windows 10
OR
7th generation or later processor supporting only Windows 10
If you require Windows 7 or Windows 8 support, check with HP before ordering units to ensure that the computers you purchase are compatible.

SCOPE
Information in this document applies to the following:
Computers:
  • HP 240 G5 Notebook PC
  • HP 246 G5 Notebook PC
  • HP 250 G5 Notebook PC
  • HP 256 G5 Notebook PC
  • HP EliteBook 725 G4
  • HP EliteBook 745 G4 Notebook PC
  • HP EliteBook 755 G4 Notebook PC
  • HP EliteDesk 705 G3 Desktop Mini PC
  • HP EliteDesk 705 G3 Microtower PC
  • HP EliteDesk 705 G3 Small Form Factor PC
  • HP EliteDesk 800 35W G3 Desktop Mini PC
  • HP EliteDesk 800 65W G3 Desktop Mini PC
  • HP EliteDesk 800 G3 Small Form Factor PC
  • HP EliteDesk 800 G3 Tower PC
  • HP EliteOne 800 G3 23.8-inch Touch All-in-One PC
  • HP ProBook 645 G3 Notebook PC
  • HP ProBook 655 G3 Notebook PC
  • HP ProDesk 400 G3 Desktop Mini PC
  • HP ProDesk 400 G4 Microtower PC
  • HP ProDesk 400 G4 Small Form Factor PC
  • HP ProDesk 600 G3 Desktop Mini PC
  • HP ProDesk 600 G3 Microtower PC
  • HP ProDesk 600 G3 Small Form Factor PC
NOTE: This document will be updated to include additional hybrid products as they are announced.
RESOLUTION
The operating system specific drivers will be listed on the product support driver page for each operating system, but it is important to ensure the correct support driver page (Windows 7, Windows 8, or Windows 10) is selected based on the processor that is installed in the unit. Before installing specific OS drivers, verify which processor is installed in your computer:
Windows 7:
  1. Press the Windows key.
  2. Type Run in the Search programs and files box.
  3. Click the Run icon.
  4. Type msinfo32 in the Open box.
  5. Click OK to display the System Information window.
  6. The processor model will be listed in the System Summary.
Windows 10:
  1. Type Run in the Search the web and Windows box.
  2. Click the Run Desktop app.
  3. Type msinfo32 in the Open box.
  4. Click OK to display the System Information window.
  5. The processor model will be listed in the System Summary.

Operating System support for possible processor that was shipped in your unit:
AMD Generation 6 Processors
(support Windows 7,8 and 10)
AMD Generation 7 Processors
(support only Windows 10)
A6-8530B
A6-8570
A6-8570E
A10-8730B
A10-8770
A10-8770E
A12-8830B
A12-8870
A12-8870E
A6-9210
A6-9500
A6-9500E
A8-9600
A8-9600B
A9-9410
A10-9600P
A10-9700
A10-9700E
A12-9800
A12-9800B
A12-9800E
Intel Generation 6 Processors
(support Windows 7,8 and 10)
Intel Generation 7 Processors
(support only Windows 10)
i3-6100
i3-6100T
i3-6200U
I3-6006U
I3- 5005U
i5-6200U
i5-6500
i5-6500T
i5-6600
i5-6600T
i7-6700
i7-6700 T
Pentium 3825U
Pentium 4405U
Pentium G4400
Pentium G4400T
Pentium G4500
Celeron 3955U
Celeron 3855U
Celeron G3900
Celeron G3900T
Celeron G4400
Celeron N3060
i3-7100
i3-7100T
i3-7100U
i5-7200U
i3-7300
i3-7300T
i3-7320
i5-7500
i5-7500T
i5-7500U
i5-7600
i5-7600T
i7-7700
i7-7700K
i7-7700T
Pentium N4200
Pentium G4560
Pentium G4560T
Pentium G4600
Pentium G4600T
Pentium G4620
Celeron G3930
Celeron G3930T
Celeron G3950
Celeron N3350

Hardware platforms affected : HP 240 G5 Notebook PC, HP 246 G5 Notebook PC, HP 250 G5 Notebook PC, HP 256 G5 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 800 35W G3 Base Model Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP ProBook 645 G3 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Small Form Factor PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05338054

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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