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HP Printers - Printing with Apple AirPrint (Mac)

This document is for HP AirPrint-compatible printers and Mac computers with macOS and OS X 10.7 (Lion) and later.

AirPrint is a built-in printing solution for Mac computers and mobile devices. You can print from most apps that have a print feature.

For steps to use AirPrint for Apple iPhones or iPads, go to HP Printers - Printing with Apple AirPrint (iOS)

note:
On iOS and macOS, most HP printers work with Apple AirPrint to provide full-quality printing without the need to download or install drivers. For additional functionality, please download the HP Smart app from the App Store for iPhone and iPad or the Mac App Store.

Step 1: Connect the printer to the Mac or your network

To use AirPrint, connect the printer to the Mac or to the same network that the Mac is connected to.

Turn on the printer, and then connect it to the network or the computer, depending on how you want to use your printer.
- Wireless connection for printers with touchscreen or LCD menu control panels: On the printer, select the Setup, Network, or Wireless menu, select Wireless Setup Wizard, and then follow the on-screen instructions to connect the printer.
- Wireless connection for printers with buttons only: Press and hold the Wireless button for three seconds until the wireless light blinks. Press the WPS button on your router, and then wait while the printer connects to the network.
- USB connection: Connect the cable to the USB port on the rear of the printer and to an available port on the computer.
- Wired (Ethernet) network connection: Connect the network cable to the printer Ethernet port and to an available port on the router or access point. At the port, the green light should be steady and the orange activity light should blink.
note:
For a guided printer connection setup, go to HP Customer Support - Software and Driver Downloads, enter your printer model if prompted, click Download next to HP Easy Start or the full feature driver under Driver-Product Installation Software, and then open the file to begin the printer setup.
Open a document or photo, click File, and then click Print.
- If your printer is listed in the Printers menu, click the printer name and try to print. If you can print, the setup is complete.
- If your printer is not listed in the Printers menu, it might display under Nearby Printers. Continue to the next step if the printer does not display in either list.

Step 2: Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

Figure : Example of the Printers & Scanners window
Check if your printer name displays in the Printers list, and then do one of the following steps.
- If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.
- If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
- If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.
Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

Figure : AirPrint displays in the Use menu
Open a document or photo, click File, and then click Print.

Frequently asked questions (FAQs)

Review the list of frequently asked questions about printing from a Mac computer with Apple AirPrint.

What if my wireless printer is not found when I try to print or add it to the Mac?

Check the network environment for issues and make sure the computer and printer are up to date if the Mac does not locate the AirPrint printer.

Step 1: Check the network status and printer connection

Make sure your network is working correctly and that the printer is ready for the AirPrint setup.

On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on and enabled. Make sure the Wireless icon light is on and steady.
On the Mac, click the network icon in the menu bar to view the network name and status of the connection.
- If the selected network is not yours (for instance, if you connected to a neighbor's or a guest network), you must connect to your own network to complete the printer setup.
- If the network signal strength is weak, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones.
- If the network status is not connected, confirm that your network is working correctly, then check the status again. Make sure a check mark displays next to the network name.
If you are using a wireless router, review the router’s documentation or support site to confirm the following requirements and updates:
- Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
- Bonjour support: HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.
- Check for updated router firmware: Outdated router firmware can impact performance and security, or prevent the router from accessing the Internet.
Add the AirPrint printer to the Mac.

If the printer is not found, continue to the next step.

Step 2: Check for Mac updates and the latest printer firmware

Update the Mac and the printer firmware to ensure the latest features are available.

On the Mac, click the Apple menu, click About this Mac, click Software Update, select any available updates, and then click Update All.

note:
You might need to refresh the page to view the latest updates. Click Store in the top menu bar, and then click Reload Page to update the list. If no updates display, the Mac is up to date.
Go to Updating Firmware on the Printer for steps to download and install any new version of the printer firmware.

Try to print. If the issue persists, continue to the next step.

Step 3: Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any network or communication error states.

note:
These steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

Disconnect the power cord from the router.
Turn off the printer.
Close all running programs on your computer, including the HP software installation window, and then shut down the computer.
Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
Turn on the printer.
Turn on the computer.
Try adding the AirPrint printer to the Mac.

Step 4: Reset the printing system

Resetting the Mac printing system can be useful for resolving printer connection and installation problems.

caution:
This process removes all printers and scanners from the printers queue and clears all print jobs and print settings from the system, including printers and scanners that are not from HP.

Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
Right-click (or Ctrl + click) anywhere inside the Printers pane, and then click Reset printing system.

Figure : Click Reset printing system
Click Reset or OK.
If prompted, type your user name and password, and then click OK to confirm the reset.
Turn off the printer, wait five seconds, and then turn the printer on.
In the Printers window, click the Add button to re-add the printer to the Mac.

How do I scan with AirPrint?

Start scans from the Print & Scan or Printers and Scanners window or from Image Capture when using AirPrint.

Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
Click Scan, and then click Open Scanner. If the Scan button is not available, open Image Capture from the list of Applications, which also supports scanning.

Figure : Click Scan in the Printers & Scanners window
In the Scanner window, click Show Details.
After the overview scan completes, change any settings, and then click Scan.

Figure : Scanner window with Show Details setting on

How do I access more printer features and settings?

AirPrint supports all standard printing and scanning functions and settings without requiring a separate driver download. To access additional printer features and settings, you can open the printer webpage or install the HP driver.

To open the printer webpage, open the Print & Scan or Printers & Scanners window, select your printer name in the Printers pane, click Options & Supplies, and then click Show Printer Webpage.

Figure : Show Printer Webpage button in the printer options

HP printer software might include the additional features you are looking for, including access to HP Utility software. To see if the feature you want is available, install the driver from the HP website.

Go to HP Customer Support - Software and Driver Downloads, and then enter your printer model if prompted.
Under Driver-Product Installation Software, click Download next to HP Easy Start or Full-feature software and driver.
Open the Downloads folder, and then open the HP Easy Start file or the full feature driver .dmg file to begin the installation.
Follow the on-screen instructions to set up the printer connection and install the software.
When prompted by the installer, click Add Printer to create a print queue on the Mac.

The Add window opens.
Click the name of your printer, click the Use or Print Using menu, select your printer name (not AirPrint) in the pop-up menu, and then click Add.

Figure : Select your printer name in the Use menu on the Add screen
In the Print & Scan or Printers & Scanners window, click Options & Supplies, click Utility, and then click Open Printer Utility to access HP Utility features.

Figure : Example of HP Utility for Mac

How do I cancel a print job?

Cancel a print job either from the printer or through the print queue on the Mac.

From the printer: Depending on your printer model, press the Cancel button , or if your printer LCD screen displays that the print job is in progress, touch the X, Stop, or Cancel.
From the Mac: Click the Apple menu, click System Preferences, click Print & Scan or Printers & Scanners, click your printer name, and then click Open Print Queue to select and cancel any print jobs.

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