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HP Customer Support - Knowledge Base

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  • Information

    In accordance with Microsoft and Intel support policy, 7th generation chipsets and newer only support Windows 10 operating systems.​

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    Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP Products - Where Do I Find Windows 10 Drivers and Software for My Model?

For computers sold after August 2013 with compatible hardware, HP has tested and approved specific software and drivers to support Windows 10. See hp.com/go/windows10upgradenow to check if your computer model was tested by HP.
If your computer is not tested by HP or software and drivers are not available on the HP site for Windows 10, use Windows Update in Windows 10 to get the latest software and drivers. HP and the other hardware manufacturers of components in your computer will release updated software and drivers in Windows Update when they are tested and approved.
note:
HP does not guarantee the functionality or availability of drivers and software in Windows Update.

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Country/Region: Flag Thailand

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