hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP printers - Firewall blocks driver install or printer functions (Windows)

Firewall software helps block threats from outside your network, but some firewall settings or configurations can block communication with network printers.

Firewall settings might cause the following issues:

  • Printer software and drivers cannot be installed

  • During the driver installation the printer is not found on the network

  • Some printer functions work while others do not

  • The printer suddenly stops printing

  • A Not connected status displays even though the printer is connected to the network

Temporarily disable firewall software (Windows)

Use the Print and Scan Doctor to temporarily disable firewall software to determine if it is the cause of driver installation or printer functionality issues.

  1. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

  2. On the welcome screen, click Network, and then select Troubleshooting Firewalls.

    Selecting Troubleshooting Firewalls
  3. Click the name of any Enabled firewall, and then click Disable. Do this for any other enabled firewalls in the list.

    Clicking Disable
  4. Install the print driver and software or use the printer feature that you are troubleshooting.

    • If the issue is resolved, the firewall is causing the issue. Consult the firewall support website to change settings such as security level, trusted zones, and allowing communication with HP software and websites.

    • If the issue is not resolved, the firewall is not causing the issue. Continue troubleshooting or search for your issue on HP Customer Support.

  5. Return to HP Print and Scan Doctor, re-enable any firewalls that you disabled, and then click Done with Firewalls.

Configure the firewall

Review the firewall settings for your computer security programs, such as Windows Defender, McAfee, and Norton.


hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Thailand

hp-detect-load-my-device-portlet

Actions
Loading...