HP ENVY Inspire printers - Issues printing panoramic or two-sided photos

Load supported paper into the main tray.

1. Open the main tray.

   

2. Push in the photo tray, and then remove any plain paper from the main tray.

   

3. Slide the paper-width guides to the edges of the tray.

   

4. For 101 x 305 mm (4 x 12 in) or panoramic paper, slide the tray lock, and then lower the front of the paper tray.

   

5. Load the tray with the paper print-side down and short edge towards the printer.

   

6. Slide the paper-width guides until they touch the paper.

   

7. Close the main tray.

   

8. On the printer control panel, adjust the paper type and size settings.

9. Pull out the output tray, and then raise the tray extension.

   

Load supported paper into the photo tray.

1. Open the main tray.

   

2. Push in the photo tray.

   

3. Remove any paper in the main tray and set it aside.

4. Pull the photo tray out, and then slide the paper-width guides to the edges of the tray.

   

5. Load the photo tray with the paper print-side down and short edge towards the printer.

   Note:

   To print on both sides, you must use 102 x 152 mm (4 x 6 in) matte photo paper.

   

6. Slide the paper-width guides until they touch the edges of the paper.

   

7. Close the main tray.

   

8. On the printer control panel, change the paper type and size settings.

9. Pull out the output tray, and then raise the tray extension.

   

Print a two-sided photo using the HP Smart app for Android and iOS.

1. Load 102 x 152 mm (4 x 6 in) matte photo paper.

   CAUTION:

   Do not use glossy or semi-gloss photo paper for two-sided printing. This can cause ink to smear on the glossy side.

2. On your mobile device, open the HP Smart app.

   If you do not have the app, go to HP printer setup (HP Smart app).

3. On the home screen, tap Print Photos.

4. Select the photo you want to print.

5. If you want to change the photo appearance, tap the Edit icon , and then adjust the settings.

6. Tap Print to open the print preview.

7. Open the print settings, and then select 4x6" 2-Sided (iOS) or 4x6" Two-Sided (Android).

   Example of the two-sided photo option (iOS, Android)

   

8. Change any other print settings, such as color and print quality, and then click Print.

   The printer prints on both sides of the paper, and the HP Smart app returns to the home screen.

Print a panoramic photo using the HP Smart app.

1. Load 101 x 305 mm (4 x 12 in) or panoramic paper into the main tray.

   CAUTION:

   Do not load panoramic paper into the photo tray to avoid paper jams and printer damage.

2. On your computer or mobile device, open the HP Smart app.

   If you do not have the app, go to HP printer setup (HP Smart app).

3. On the home screen, click Print Photos.

4. Select the photo you want to print.

5. If you want to change the photo appearance, click the Edit icon , and then adjust the settings.

6. Click Print to open the print preview.

7. Open the print settings, and then change the paper setting to 101 x 305 mm (4 x 12 in) or panoramic paper.

8. Change any other print settings, such as color and print quality, and then click Print.

   The printer prints the photo, and the HP Smart app returns to the home screen.

Print a panoramic photo in Windows.

1. Load 101 x 305 mm (4 x 12 in) or panoramic paper into the main paper tray.

   CAUTION:

   Do not load panoramic paper into the photo tray to avoid paper jams and printer damage.

2. Before printing, edit the photo to improve colors, brightness, contrast, and any other appearance settings.

3. Right-click the photo, select Open with, and then click select the software you want to print form.

4. From the software, select the option to print.

5. From Print window, click Preferences to access more print settings.

   If you do not see these settings, go to 123.hp.com to install the full feature HP driver.

6. Select the Paper/Quality tab, and then use drop-down menu to change the paper setting to 101 x 305 mm (4 x 12 in) or panoramic paper.

7. Change any remaining print settings, such as color and print quality, and then click Print.

   The printer prints the photo.

Print a panoramic photo in macOS.

1. Before printing, edit the photo to improve colors, brightness, contrast, and any other appearance settings.

2. Load 101 x 305 mm (4 x 12 in) or panoramic paper into the main paper tray.

   CAUTION:

   Do not load panoramic paper into the photo tray to avoid paper jams and printer damage.

3. Open the photo, click File, and then click Print to open the settings window.

4. Select your printer from the Printer menu.

   If your printer does not display, go to HP printer setup (Mac built-in driver).

5. Use drop-down menu to change the paper setting to 101 x 305 mm (4 x 12 in) or panoramic paper.

6. Adjust any remaining print settings, such as color and print quality, and then click Print.

   The printer prints the photo.