HP Ink Tank 310, 410 printers - An 'Incompatible' or 'Ink Cartridges Missing' error message

The printer might display an error if the printheads are not properly installed. Install the printheads properly.

1. Close the output tray extender, and then rotate the output tray left to stow it in the printer.

2. Open the exterior door, and then open the printhead access door.

3. If the carriage is not visible, press and hold the Black Color Copy button for 3 seconds.

   The carriage moves to the center of the printer.

   

4. Gently, push down on the blue carriage latch.

   The blue carriage latch opens.

   

5. Lightly, press down on the printhead to release it, and then pull the printhead out of its slot.

   

6. Make sure the plugs on top of the printhead have been removed.

   

7. Make sure the tape from the printhead contacts has been removed.

   CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

8. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

   • Insert the tri-color printhead into the left slot.

   • Insert the black printhead into the right slot.

   

9. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

   

10. Close the printhead access door.

11. Close the exterior door.

Reset the printer to recover from printer errors or failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

1. Go to HP Customer Support - Contact.

2. Enter your product serial number to view warranty status and to change your location, if necessary.

3. Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.