hp-support-head-portlet

- ${title}
hp-contact-secondary-navigation-portlet

- ${title}
hp-share-print-widget-portlet

- ${title}
hp-concentra-wrapper-portlet

- ${title}
A 'Your HP or HP+ printer can't be claimed here' error displays
After entering the printer claim code on the HP Smart website, a Your HP/HP+ printer can't be claimed here error displays and you are unable to finish the printer setup.
A claim code is required to connect the printer to Web services.
The following printers do not support manually entering a claim code into the HP Smart website.
HP+ Printers
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HP Deskjet 2710e, 2720e, 2721e, 2722e, 2723e, 2752e, 2755e
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HP Deskjet 4110e, 4120e, 4121e, 4122e, 4123e, 4130e, 4132e, 4152e, 4155e, 4158e
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HP OfficeJet 8010e, 8012e, 8014e, 8015e, 8022e, 9012e, Pro 8020e, 8024e, 8025e, 8028e, 8035e, 9010e, 9014e, 9015e, 9018e, 9020e, 9022e, 9025e
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HP ENVY 6055e, 6052e, 6452e, 6455e
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HP LaserJet MFP M232dw, M232dwc, M233sdn, M233sdw, M233dw, M234sdwe, M234sdw, M234sdne, M234sdn, M234dwe, M234dw, M236sdn, M236sdw, M236dw, and M236d
HP Printers
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HP DeskJet 2710, 2720, 2721, 2722, 2723, 2724, 2732, 2752, 2755
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HP DeskJet Ink Advantage 2775, 2776, 4175, 4176
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HP DeskJet Plus 4110, 4120, 4121, 4122, 4130, 4140, 4152, 4155, and 4158
Claim the printer
Claim the printer using the HP Smart app or HP Easy Start.
Restore factory defaults on your HP printer
Reset the printer to remove all previous printer settings and preferences.
Set up and claim your printer
Set up and claim your printer again.
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Disconnect any USB cables from the printer.
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Go to 123.hp.com and download the recommended print driver.
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Follow the instructions to set up and claim your printer.
Contact HP Customer Support
If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.
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Enter your product serial number to view warranty status and to change your location, if necessary.
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Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.
hp-feedback-input-portlet

- ${title}
hp-feedback-banner-portlet

- ${title}
hp-country-locator-portlet

- ${title}

hp-detect-load-my-device-portlet

- ${title}
hp-hero-support-search

- ${title}