HP PCs - How to download, install, and use HP Support Assistant (Windows 10)

Set preferences for when to check for software updates and how HP Support Assistant notifies you when updates or messages are available.

1. Click Settings at the top of the HP Support Assistant window.

   

2. Change the settings in each section to match your needs. Make sure to scroll down to see all the available settings.

Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Access diagnostic tools, guided troubleshooters, and how-to documents to troubleshoot hardware and software problems and specific issues and error states.

1. Click My devices in the top menu, and then click Troubleshooting and fixes in the My PC or My notebook pane.

   

2. Select one of the options on the screen that relates to the issue you are experiencing.

   

3. Access additional resources and troubleshooting tools on the Internet and security, Specifications, and Storage tabs.