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Troubleshoot a Wi-Fi connection to an HP printer

Check for network and connection issues if you cannot print or scan with a wireless HP printer.

Restart devices

Restart your computer or mobile device, printer, and router to clear any error states.

Disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.

If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.

  1. Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.

  2. Turn off the computer or mobile device that the printer was set up with.

  3. Restart the router.

  4. Reconnect the power cord to the printer and to a wall outlet.


    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the computer or mobile device.

  6. Check the connection to make sure the same network is used by the printer and the device.

    • Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.

    • Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

Check the printer and network connections

Identify issues with Wi-Fi connections that can cause the printer to be unavailable or not found by your computer or mobile device.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

  • Move the printer within 8 m (26 ft) of the router or range extender, and then check the Wireless light . If it is solid blue, the printer is connected to the network. If the light is off or flashing, the printer is not connected. Go to HP printer setup (Wi-Fi network) for more information.

  • Open the list of available networks on the computer or mobile device and make sure it is connected to the correct network. A check mark or Connected status displays next to the network name when connected. Do not connect to DIRECT-xx-HP [your printer model name].


    A printer connection cannot be established over public or guest networks that require a guest login or confirmation of use, such as networks used in schools, hotels, or coffee shops.

  • Check the Wi-Fi signal strength on the computer or mobile device. If the wireless icon shows a weak signal , move closer to the router or range extender until a strong signal displays . Walls, metal bookcases, and electronics that emit radio signals can weaken the signal.

  • Open a website to confirm the internet is working. If page load time is slow or intermittent, turn off or pause any other streaming devices connected to the network. If necessary, contact your internet service provider to check if the service is down.

  • Make sure the printer is not connected to a computer with a USB cable. A USB connection can block Wi-Fi setup and disables the printer internet connection required for HP Instant Ink.

  • Check your router support website or documentation to make sure it meets the following requirements.

    • Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz SSID. If the printer supports 5.0 GHz, connect it to the 5.0 GHz SSID.

    • Bonjour support (Mac): HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.

Restore Wi-Fi setup mode on the printer

Many HP printers have a Wi-Fi setup mode that helps the HP software connect your printer to a network. Restore Wi-Fi setup mode if the printer is not found during software setup or when the wireless connection is lost.

  • Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

  • Most printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer for steps using the buttons on your printer.

Within two hours, return to the app or software to find and add your printer and complete the setup.

Print a Wireless Network Test Report

Print a Wireless Network Test Report to find information about your printer network connection or to troubleshoot connection issues.

  1. Print a Wireless Network Test Report:

    • Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu to locate the list of available reports.

    • Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

    • LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.

    • Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.

    • DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

  2. Review the information on the report, and then follow any instructions provided to troubleshoot connectivity problems.

Additional troubleshooting

Find and troubleshoot the type of connection issue you are experiencing.