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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06714788

Version: 1

HP ProBook 445. 455 G7, x360 G7, ZHAN 6 Pro A 14 G3 Notebook PCs - Microsoft Photos App Does Not Work When Exporting a Video

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Aug-2020

Last updated : 04-Aug-2020

DESCRIPTION
The Microsoft Photos app does not work when exporting a video. This occurs after upgrading to version 2020.19111.24110.0 from the Microsoft Store. The issue cannot be reproduced with the pre-installed version, 2019.18114.19418.0.

SCOPE
The information in this document applies to the following:
Drivers/Applications:
Microsoft Photos, version 2020.19111.24110.0
Computers:
  • HP ProBook 445 G7 Notebook PC
  • HP ProBook 455 G7 Notebook PC
  • HP ProBook x360 435 G7 Notebook PC
  • HP ZHAN 66 Pro A 14 G3 Notebook PC
Operating Systems:
Non-OS Specific
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the AMD Video Driver and Control Panel:
SoftPaq Description
Release Notes
Download SoftPaq
AMD Video Driver and Control Panel
Version: 27.20.1021.4001
Revision: B
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP ProBook 445 G7 Notebook PC, HP ProBook 455 G7 Notebook PC, HP ProBook x360 435 G7 Notebook PC, HP ZHAN 66 Pro A 14 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06714788

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