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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06610166

Version: 1

HP Commercial Notebook PCs - Catalog Error Code 80040154 Appears When the COM+ Applications Folder Is Opened

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Apr-2020

Last updated : 02-Apr-2020

DESCRIPTION
The following message appears when the COM+ Application Components Services folder is opened:
Catalog Error
An error occurred while processing the last operation.
Error code:80040154 - Class not registered
The event log may contain additional troubleshooting information.
catalog error screen shot.

SCOPE
The information in this document applies to the following:
Computers:
  • HP Elite Dragonfly Notebook PC
  • HP Elite x2 1012 G2 Tablet
  • HP Elite x2 1013 G3 Tablet
  • HP Elite x2 G4 Tablet
  • HP EliteBook 1040 G4 Notebook PC
  • HP EliteBook 1050 G1 Notebook PC
  • HP EliteBook 725 G4 Notebook PC
  • HP EliteBook 735 G5 Notebook PC
  • HP EliteBook 735 G6 Notebook PC
  • HP EliteBook 745 G4 Notebook PC
  • HP EliteBook 745 G5 Notebook PC
  • HP EliteBook 745 G6 Notebook PC
  • HP EliteBook 755 G4 Notebook PC
  • HP EliteBook 755 G5 Notebook PC
  • HP EliteBook 820 G4 Notebook PC
  • HP EliteBook 828 G4 Notebook PC
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 830 G6 Notebook PC
  • HP EliteBook 830 G7 Notebook PC
  • HP EliteBook 836 G5 Notebook PC
  • HP EliteBook 840 G4 Notebook PC
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 840 G6 Healthcare Edition Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 840 G7 Notebook PC
  • HP EliteBook 840r G4 Notebook PC
  • HP EliteBook 846 G5 Notebook PC
  • HP EliteBook 846r G4 Notebook PC
  • HP EliteBook 848 G4 Notebook PC
  • HP EliteBook 850 G4 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP EliteBook 850 G6 Notebook PC
  • HP EliteBook 850 G7 Notebook PC
  • HP EliteBook x360 1020 G2
  • HP EliteBook x360 1030 G2
  • HP EliteBook x360 1030 G3 Notebook PC
  • HP EliteBook x360 1030 G4 Notebook PC
  • HP EliteBook x360 1030 G7 Notebook PC
  • HP EliteBook x360 1040 G5 Notebook PC
  • HP EliteBook x360 1040 G6 Notebook PC
  • HP EliteBook x360 1040 G7 Notebook PC
  • HP EliteBook x360 830 G5 Notebook PC
  • HP EliteBook x360 830 G6 Notebook PC
  • HP EliteBook x360 830 G7 Notebook PC
  • HP Pro x2 612 G2 Tablet
  • HP ProBook 430 G4 Notebook PC
  • HP ProBook 430 G5 Notebook PC
  • HP ProBook 430 G6 Notebook PC
  • HP ProBook 430 G7 Notebook PC
  • HP ProBook 440 G4 Notebook PC
  • HP ProBook 440 G5 Notebook PC
  • HP ProBook 440 G6 Notebook PC
  • HP ProBook 440 G7 Notebook PC
  • HP ProBook 445 G6 Notebook PC
  • HP ProBook 445 G7 Notebook PC
  • HP ProBook 445R G6 Notebook PC
  • HP ProBook 450 G4 Notebook PC
  • HP ProBook 450 G5 Notebook PC
  • HP ProBook 450 G6 Notebook PC
  • HP ProBook 450 G7 Notebook PC
  • HP ProBook 455 G4 Notebook PC
  • HP ProBook 455 G5 Notebook PC
  • HP ProBook 455 G6 Notebook PC
  • HP ProBook 455 G7 Notebook PC
  • HP ProBook 455R G6 Notebook PC
  • HP ProBook 470 G4 Notebook PC
  • HP ProBook 470 G5 Notebook PC
  • HP ProBook 640 G3 Notebook PC
  • HP ProBook 640 G4 Notebook PC
  • HP ProBook 640 G5 Notebook PC
  • HP ProBook 645 G3 Notebook PC
  • HP ProBook 645 G4 Notebook PC
  • HP ProBook 650 G3 Notebook PC
  • HP ProBook 650 G3 Quad Core Notebook PC
  • HP ProBook 650 G4 Notebook PC
  • HP ProBook 650 G5 Notebook PC
  • HP ProBook 655 G3 Notebook PC
  • HP ProBook x360 11 G1 EE Notebook PC
  • HP ProBook x360 11 G2 EE Notebook PC
  • HP ProBook x360 11 G3 EE Notebook PC
  • HP ProBook x360 11 G4 EE Notebook PC
  • HP ProBook x360 11 G5 EE Notebook PC
  • HP ProBook x360 11 G6 EE Notebook PC
  • HP ProBook x360 440 G1 Notebook PC
  • HP ZHAN 66 Pro 13 G2 Notebook PC
  • HP ZHAN 66 Pro 14 G2 Notebook PC
  • HP ZHAN 66 Pro 14 G3 Notebook PC
  • HP ZHAN 66 Pro 15 G2 Notebook PC
  • HP ZHAN 66 Pro 15 G3 Notebook PC
  • HP ZHAN 66 Pro A 14 G3 Notebook PC
  • HP ZHAN 66 Pro G1 Notebook PC
Operating Systems:
Non-OS Specific
RESOLUTION
To resolve this issue, perform the following steps to set the registry key Com+Enabled value to 1, then restart the computer.
note:
This document provides instructions for modifying the registry. Editing the registry incorrectly may cause problems that require you to reinstall your operating system to correct. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs.
  1. Open the Run dialog: Press Win [Windows Key]+ R key.
  2. Type RegEdit.exe in the Run field.
  3. Click OK to open the Registry Editor.
  4. Navigate to this key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\COM3.
  5. Select the COM3 folder in the left column.
  6. Right click on Com+Enabled in the right column.
  7. Select Modify.
  8. Enter " 1" in the Value data field.
  9. Click OK.
  10. REG_DWORD is now 00000001(1).
  11. Close the Registry Editor.
  12. Restart the computer.

Hardware platforms affected : HP Elite Dragonfly Notebook PC, HP Elite x2 1012 G2 Tablet, HP Elite x2 1013 G3 Tablet, HP Elite x2 G4 Tablet, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 830 G7 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840 G7 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook 850 G7 Notebook PC, HP EliteBook x360 1020 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1030 G7 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 1040 G7 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteBook x360 830 G7 Notebook PC, HP Pro x2 612 G2 Tablet, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 430 G6 Notebook PC, HP ProBook 430 G7 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 440 G6 Notebook PC, HP ProBook 440 G7 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445 G7 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 450 G6 Notebook PC, HP ProBook 450 G7 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 455 G6 Notebook PC, HP ProBook 455 G7 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 11 G4 EE Notebook PC, HP ProBook x360 11 G5 EE Notebook PC, HP ProBook x360 11 G6 EE Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ZHAN 66 Pro 13 G2 Notebook PC, HP ZHAN 66 Pro 14 G2 Notebook PC, HP ZHAN 66 Pro 14 G3 Notebook PC, HP ZHAN 66 Pro 15 G2 Notebook PC, HP ZHAN 66 Pro 15 G3 Notebook PC, HP ZHAN 66 Pro A 14 G3 Notebook PC, HP ZHAN 66 Pro G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06610166

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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