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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06599195

Version: 1

HP Thunderbolt Dock G2 - External Monitor Flickers When Connected to the DisplayPort on the Dock

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 20-Mar-2020

Last updated : 23-Mar-2020

DESCRIPTION
The external monitor flickers when it is connected to the DisplayPort (DP) on the Thunderbolt Dock G2. This issue is caused by an incompatibility issue with the monitor listed in the Scope, and an older version of the hub firmware.

SCOPE
The information in this document applies to the following:
Firmware:
Synaptics VMM5330 DP Hub Firmware, version 5.03.007.C.6
Monitors:
HP ZR30w 30-inch S-IPS LCD Monitor
Docks:
  • HP Thunderbolt Dock G2 with Combo Cable
  • HP Thunderbolt Dock 120W G2
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
  • Microsoft Windows 10 RS3 (Version 1709)
  • Microsoft Windows 10 RS2 (Version 1703)
  • Microsoft Windows 10 RS1 (Version 1607)
  • Microsoft Windows 10 19H1 (Version 1903)
  • Microsoft Windows 10 19H2 (Version 1909)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the firmware to version 5.04.000.D.1 (or later).
SoftPaq Description
Release Notes
Download SoftPaq
HP Thunderbolt Dock G2 - Firmware
Version: 1.0.60.1
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP Thunderbolt Dock 120W G2, HP Thunderbolt Dock G2 with Combo Cable

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06599195

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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