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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06417547

Version: 1

HP EliteBook 830 G5 Notebook PC - SCCM Encounters DISM Error 1168 When Configuring Realtek HD Audio Driver

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Jul-2019

Last updated : 23-Jul-2019

DESCRIPTION
When using Microsoft System Center Configuration Manager (SCCM) to configure systems in the SCOPE, the following DISM error occurs:
Error: 1168.
Element Not Found.
This occurs when the Microsoft Deployment Image Servicing and Management (DISM) command tool executes commands to configure the Realtek HD Audio driver (SoftPaq SP95193). The issue occurs because the driver includes a Universal Windows Platform (UWP) component that is not being handled properly.

SCOPE
Information in this document applies to the following:
Computers:
HP EliteBook 830 G5 Notebook PC
Operating Systems:
Microsoft Windows 10 RS5 (Version 1809)
RESOLUTION
Below are the steps necessary to install this component with SCCM.
  1. Extract SoftPaq .
  2. Add a batch file to install the UWP component with DISM. Here is the DISM command to insert into the batch file:
    @echo ON dism.exe /image:%OSD_System%\ /add-Driver /Driver:%~dp0HSA\cb68d18decd44cd44c94bec5cd2a2c354180.appxbundle /Region="all" /LicensePath:%~dp0HSA\cb68d18decd44cd44c94bec5cd2a2c354180_License1.xml /DependencyPackagePath:%~dp0HSA \Micrsooft.VCLibs.140.00_14.0.26706.0_x64_8wekyb3d8bbwe.appx
    note:
    The variable %OSD_System%, used in the command above, is set by the partitioning step previous in the task sequence.
  3. Create a package and add a command line step to execute the batch file right after windows image, and before Apply Windows Settings.
  4. Deploy the task sequence and use Device Manager to verify that the Realtek Audio driver is installed.

Hardware platforms affected : HP EliteBook 830 G5 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06417547

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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