hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Pro M304, M305, M404, M405 - 13.04 jam error tray 3

13.04 jam error tray 3

Use the following procedure to check for paper in all possible jam locations related to Tray 3. When a jam occurs, the control panel displays the following message:
  • 13.04.yz Paper is jammed in Tray 3
  1. Open Tray 3 and remove it from the printer.
    Figure : Open and remove Tray 3
  2. Remove the paper from Tray 3, and discard any damaged paper.
    Figure : Remove paper from Tray 3
  3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
    Figure : Verify that the paper guide is set correctly for the size of paper
  4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
    Figure : Load paper in Tray 3
  5. Reinsert Tray 3 in the printer and then push the tray inward to close it.
    Figure : Reinsert and close Tray 3
  6. Press the front-door release button.
    Figure : Press the front-door release button
  7. Open the front door on the printer.
    Figure : Open the front door
  8. Remove the toner cartridge from inside the printer.
    Figure : Remove the toner cartridge
  9. Lift the jam-access cover.
    Figure : Lift the jam-access cover
  10. Gently pull on any jammed sheets of paper to remove them from the printer.
    Figure : Remove any jammed paper
  11. Reinstall the toner cartridge in the printer.
    Figure : Reinstall the toner cartridge
  12. Close the front door on the printer.
    Figure : Close the front door

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Thailand

hp-detect-load-my-device-portlet

Actions
Loading...