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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06359737

Version: 1

HP Pavilion Gaming 15-Dk0000 Laptop PC - Screen Tearing When Playing Overwatch

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-May-2019

Last updated : 28-May-2019

DESCRIPTION
Screen tearing may occur when playing Overwatch.

SCOPE
Information in this document applies to the following:
Computers:
HP Pavilion Gaming 15-dk0000 Laptop PC
RESOLUTION
Resolve the issue using one of the following options:
Option 1:
In the Overwatch game settings, set the RESOLUTION to 1920 X 1080 (144)(*).
Image displaying Overwatch game settings RESOLUTION
Option 2:
Enable Vertical sync in the NVIDIA control panel.
Image displaying vertical sync in the NVIDIA control panel

Hardware platforms affected : HP Pavilion Gaming 15-dk0000 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06359737

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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