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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06195611

Version: 6

HP 15-daxxxx, 15g-drxxxx, and HP 25x G7 - With Optane Memory Displays 3F0 Error or Automatic Repair Screen

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Nov-2018

Last updated : 26-Nov-2018

DESCRIPTION
The computer fails to load Windows and exhibits one of the following behaviors:
  • The computer stops responding displays this message: Boot Device Not Found 3F0.
  • The computer boots to the auto repair menu instead of into Windows and reports: Automatic Repair couldn't repair your PC.
The issue may occur due to misconfiguration of the Intel Optane memory.

SCOPE
The information in this document applies to the following:
Optane memory parts:
  • L08717-001 M.2 2280 Stoney Beach 2 16GB PCIe Gen3x2
Computers:
  • HP 15-da0000 Laptop PC series
  • HP 15-da1000 Laptop PC series
  • HP 15g-dr0000 Laptop PC series
  • HP 250 G7 Notebook PC
  • HP 256 G7 Notebook PC
  • HP 258 G7 Notebook PC
RESOLUTION
Perform the following steps to resolve this issue:
Procedure 1: Run diagnostics to rule out other hard drive issues.
  1. Start or restart the computer.

  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.

  3. Select Component Tests > Hard Drive > Quick Test.

  4. Select drive C:.

  5. Click Run Once.

  6. Once the test completes, results are displayed on screen.

    If the drive passes all tests, continue to Procedure 2.

    If the drive fails any of the tests, write down the failure ID (24-digit code) and contact HP Customer Support for further assistance.
Procedure 2: Ensure Legacy Support, under Boot Options, is DISABLED
note:
If legacy boot support is enabled, you will NOT be able to see the Intel Optane entry as described in Procedure 3.
  1. Start or restart the computer.

  2. Press F10 repeatedly during start up to enter the BIOS configuration utility.

  3. Check Legacy Support and disable if it is enabled:


    Security > Secure Boot Configuration > Press F10 to Accept when prompted > Legacy Support


    or


    Boot Options > Legacy Support

  4. If Legacy Support is DISABLED, skip to Procedure 3, Step 3.


    If Legacy Support is ENABLED, change it to DISABLED, save changes and exit, then go to Procedure 3.
Procedure 3: Determine if Optane memory is installed and working normally .
  1. Start or restart the computer.

  2. Press F10 repeatedly during start up to enter the BIOS setup utility.

  3. Look for the Intel(R) Rapic Storage Technology option; navigate to:

    System Configuration > UEFI HII Configuration > Intel(R) Rapid Storage Technology





    If Intel Optane volume is not listed, the computer does not have Optane memory or Optane memory is malfunctioning and cannot be detected. Contact HP Customer Support for further assistance.

    If Intel Optane volume is listed, the computer has Intel Optane memory installed and working normally, continue with Procedure 4.

Procedure 4: Perform F11 recovery, or restore the system using HP recovery media.
  1. Restart the computer and press F11.

    If you cannot access F11 recovery, perform system recovery with HP supplied media.

  2. Select Troubleshoot.



  3. Select Recovery Manager.



  4. Select System Recovery.



  5. Select Back up your files first (recommended).



  6. Select Next and follow the onscreen instructions to complete the recovery.

  7. After the image is restored, if the IRST driver version is 16.0.1.x or 16.0.2.x, continue to Procedure 5.
Procedure 5: Upgrade the IRST driver (Sp92325, driver version: 16.5.5.1040)
  1. Install IRST driver version 16.5.5.1040 or later through HPSA or use the following SoftPaq:
    Affected Platforms
    SoftPaq Description
    Release Notes
    Download SoftPaq
    HP 15-da0xxx Laptop PC
    HP 15-da1xxx Laptop PC
    HP 15G-dr0xxx Laptop PC
    Intel Rapid Storage Technology Driver - Kaby Lake (Windows 10 v1803) Version: 16.5.5.1040 Revision: A<


  2. Launch the Intel Rapid Storage Technology app.
  3. Confirm Intel Optane memory is enabled. An additional restart may be required to activate the Intel Optane function completely.

Hardware platforms affected : HP 15-da0000 Laptop PC, HP 15-da1000 Laptop PC, HP 15g-dr0000 Laptop PC, HP 256 G7 Notebook PC, HP 258 G7 Notebook PC, HP Notebook - 15g-dr0000 CTO, HP Notebook - 15g-dr0000tu, HP Notebook - 15g-dr0000tx, HP Notebook - 15g-dr0001tu, HP Notebook - 15g-dr0001tx, HP Notebook - 15g-dr0002tu, HP Notebook - 15g-dr0002tx, HP Notebook - 15g-dr0003tu, HP Notebook - 15g-dr0003tx, HP Notebook - 15g-dr0004tu, HP Notebook - 15g-dr0004tx, HP Notebook - 15g-dr0005tu, HP Notebook - 15g-dr0005tx, HP Notebook - 15g-dr0006tx, HP Notebook - 15g-dr0007tu, HP Notebook - 15g-dr0007tx, HP Notebook - 15g-dr0008tu, HP Notebook - 15g-dr0008tx, HP Notebook - 15g-dr0009tu, HP Notebook - 15g-dr0009tx, HP Notebook - 15g-dr1000tx, HP Notebook - 15g-dr1001tx, HP Notebook 15-da1000ne, HP Notebook 15-da1000nh, HP Notebook 15-da1000nj, HP Notebook 15-da1000nl, HP Notebook 15-da1000ns, HP Notebook 15-da1000nt, HP Notebook 15-da1000tu, HP Notebook 15-da1000tx, HP Notebook 15-da1001nc, HP Notebook 15-da1001nl, HP Notebook 15-da1001ns, HP Notebook 15-da1001nt, HP Notebook 15-da1001tu, HP Notebook 15-da1001tx, HP Notebook 15-da1002ne, HP Notebook 15-da1002nt, HP Notebook 15-da1002tu, HP Notebook 15-da1002tx, HP Notebook 15-da1003nc, HP Notebook 15-da1003ne, HP Notebook 15-da1003nl, HP Notebook 15-da1003nt, HP Notebook 15-da1003tu, HP Notebook 15-da1003tx, HP Notebook 15-da1003ur, HP Notebook 15-da1004ne, HP Notebook 15-da1004nl, HP Notebook 15-da1004ns, HP Notebook 15-da1004nt, HP Notebook 15-da1004tu, HP Notebook 15-da1004tx, HP Notebook 15-da1004ur, HP Notebook 15-da1005ne, HP Notebook 15-da1005nl, HP Notebook 15-da1005ns, HP Notebook 15-da1005nt, HP Notebook 15-da1005nv, HP Notebook 15-da1005tu, HP Notebook 15-da1005tx, HP Notebook 15-da1005ur, HP Notebook 15-da1006ne, HP Notebook 15-da1006nl, HP Notebook 15-da1006ns, HP Notebook 15-da1006nt, HP Notebook 15-da1006tu, HP Notebook 15-da1006tx, HP Notebook 15-da1006ur, HP Notebook 15-da1007ca, HP Notebook 15-da1007ne, HP Notebook 15-da1007nf, HP Notebook 15-da1007nj, HP Notebook 15-da1007nl, HP Notebook 15-da1007ns, HP Notebook 15-da1007nt, HP Notebook 15-da1007tu, HP Notebook 15-da1007tx, HP Notebook 15-da1007ur, HP Notebook 15-da1008ne, HP Notebook 15-da1008nj, HP Notebook 15-da1008ns, HP Notebook 15-da1008nt, HP Notebook 15-da1008tu, HP Notebook 15-da1008tx, HP Notebook 15-da1009ne, HP Notebook 15-da1009nj, HP Notebook 15-da1009ns, HP Notebook 15-da1009nt, HP Notebook 15-da1009tu, HP Notebook 15-da1009tx, HP Notebook 15-da1009ur, HP Notebook 15-da1010ne, HP Notebook 15-da1010nj, HP Notebook 15-da1010ns, HP Notebook 15-da1010nv, HP Notebook 15-da1010tu, HP Notebook 15-da1010tx, HP Notebook 15-da1010ur, HP Notebook 15-da1011ne, HP Notebook 15-da1011tu, HP Notebook 15-da1011tx, HP Notebook 15-da1011ur, HP Notebook 15-da1012ne, HP Notebook 15-da1012ns, HP Notebook 15-da1012tu, HP Notebook 15-da1012tx, HP Notebook 15-da1012ur, HP Notebook 15-da1013ne, HP Notebook 15-da1013nf, HP Notebook 15-da1013ns, HP Notebook 15-da1013tu, HP Notebook 15-da1013tx, HP Notebook 15-da1013ur, HP Notebook 15-da1014ns, HP Notebook 15-da1014tu, HP Notebook 15-da1014tx, HP Notebook 15-da1014ur, HP Notebook 15-da1015ne, HP Notebook 15-da1015ns, HP Notebook 15-da1015tu, HP Notebook 15-da1015tx, HP Notebook 15-da1015ur, HP Notebook 15-da1016ne, HP Notebook 15-da1016ns, HP Notebook 15-da1016tu, HP Notebook 15-da1016tx, HP Notebook 15-da1016ur, HP Notebook 15-da1017ne, HP Notebook 15-da1017ns, HP Notebook 15-da1017tu, HP Notebook 15-da1017tx, HP Notebook 15-da1017ur, HP Notebook 15-da1018ne, HP Notebook 15-da1018tu, HP Notebook 15-da1018tx, HP Notebook 15-da1018ur, HP Notebook 15-da1019tu, HP Notebook 15-da1019tx, HP Notebook 15-da1019ur, HP Notebook 15-da1020tu, HP Notebook 15-da1020tx, HP Notebook 15-da1020ur, HP Notebook 15-da1021tu, HP Notebook 15-da1021tx, HP Notebook 15-da1021ur, HP Notebook 15-da1022tu, HP Notebook 15-da1022tx, HP Notebook 15-da1022ur, HP Notebook 15-da1023tu, HP Notebook 15-da1023tx, HP Notebook 15-da1023ur, HP Notebook 15-da1024ng, HP Notebook 15-da1024tu, HP Notebook 15-da1024tx, HP Notebook 15-da1024ur, HP Notebook 15-da1025tu, HP Notebook 15-da1025tx, HP Notebook 15-da1025ur, HP Notebook 15-da1026tu, HP Notebook 15-da1026tx, HP Notebook 15-da1026ur, HP Notebook 15-da1027tu, HP Notebook 15-da1027tx, HP Notebook 15-da1027ur, HP Notebook 15-da1028tu, HP Notebook 15-da1028tx, HP Notebook 15-da1028ur, HP Notebook 15-da1029tu, HP Notebook 15-da1029tx, HP Notebook 15-da1029ur, HP Notebook 15-da1030tu, HP Notebook 15-da1030tx, HP Notebook 15-da1030ur, HP Notebook 15-da1031tu, HP Notebook 15-da1031tx, HP Notebook 15-da1032tu, HP Notebook 15-da1032tx, HP Notebook 15-da1033tu, HP Notebook 15-da1033tx, HP Notebook 15-da1034tu, HP Notebook 15-da1034tx, HP Notebook 15-da1035tu, HP Notebook 15-da1035tx, HP Notebook 15-da1036tu, HP Notebook 15-da1036tx, HP Notebook 15-da1037tu, HP Notebook 15-da1037tx, HP Notebook 15-da1038tu, HP Notebook 15-da1038tx, HP Notebook 15-da1039tu, HP Notebook 15-da1039tx, HP Notebook 15-da1040tu, HP Notebook 15-da1040tx, HP Notebook 15-da1041tx, HP Notebook 15-da1042tx, HP Notebook 15-da1043tx, HP Notebook 15-da1044tx, HP Notebook 15-da1045tx, HP Notebook 15-da1046tx, HP Notebook 15-da1047tx, HP Notebook 15-da1048tx, HP Notebook 15-da1049tx, HP Notebook 15-da1050tx, HP Notebook 15-da1051tx, HP Notebook 15-da1052tx, HP Notebook 15-da1053tx, HP Notebook 15-da1054tx, HP Notebook 15-da1055tx, HP Notebook 15-da1056tx, HP Notebook 15-da1057tx, HP Notebook 15-da1100nd, HP Notebook 15-da1300nd, HP Notebook 15-da1310ng, HP Notebook 15-da1503nz, HP Notebook 15-da1587nw, HP Notebook 15-da1600nz, HP Notebook 15-da1806no, HP Notebook 15-da1807no, HP Notebook 15-da1906nz, HP Notebook 15-da1956nd, HP Notebook 15-da1997ne, HP Notebook 15-da1998ne, HP Notebook 15-da1999ne, HP Notebook 15t-da100 CTO

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06195611

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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