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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Spectre x360 - 13-ap0110ng Product Specifications

Hardware

Product number
5KQ50EA
Product name
HP Spectre x360 - 13-ap0110ng
Microprocessor
Intel® Core™ i7-8565U (1.8 GHz base frequency, up to 4.6 GHz with Intel® Turbo Boost Technology, 8 MB cache, 4 cores)
Memory, standard
16 GB DDR4-2400 SDRAM (onboard)
Video graphics
Intel® UHD Graphics 620
Hard drive
512 GB PCIe® NVMe™ M.2 SSD
Display
33.8 cm (13.3") diagonal FHD IPS micro-edge WLED-backlit touch screen with Corning® Gorilla® Glass NBT™ (1920 x 1080)
Keyboard
Full-size island-style backlit keyboard
Pointing device
HP Imagepad with multi-touch gesture support
Wireless connectivity
Intel® Wireless-AC 9560 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo (Gigabit Wi-Fi® speed)
Expansion slots
1 microSD media card reader
External ports
2x USB Type-C™ 3.1 Gen 2 (Thunderbolt™ 3, DP 1.2, PD 3.0, Data transfer, HP Sleep and Charge ); 1x USB 3.1 Gen2 Type-A™ (HP Sleep and Charge); 1 headphone/microphone combo
Minimum dimensions (W x D x H)
30.88 x 21.79 x 1.47 cm
Weight
1.33 kg
Power supply type
65 W AC power adapter
Battery type
4-cell, 61 Wh Li-ion
Battery life mixed usage
Up to 22 hours and 30 minutes
Webcam
HP Wide Vision FHD IR Camera with integrated dual array digital microphone
Audio features
Bang & Olufsen; quad speakers; HP Audio Boost 2.0

Software

Operating system
Windows 10 Home 64
HP apps
HP 3D DriveGuard; HP Audio Switch; HP Command Center; HP Connection Optimizer; HP JumpStart
Software included
McAfee LiveSafe™
Pre-installed software
Netflix
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag Thailand

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