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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06100934

Version: 1

Advisory: HP Elite Slice for Meeting Rooms - On-Screen Keyboard Not Appearing in Skype Session

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Jul-2018

Last updated : 27-Jul-2018

DESCRIPTION
The on-screen keyboard does not appear when attempting to enter the Domain password. This occurs after OOBE (Out of Box Experience) when signing into Skype on customized versions of Windows 10 OS with Skype Room Service Interface for meeting room.

SCOPE
The information in this document applies to the following:
Computers:
  • HP Elite Slice for Meeting Rooms
Operating Systems:
  • Microsoft Windows 10 RS3 (Version 1709)
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
To work around this issue connect a physical keyboard to the device during OOBE setup at the first time.
note:
This will ONLY be needed during initial computer setup and if the domain is ever changed, which is expected very infrequently. It is possible that Microsoft may release a fix for the user interface in the future to correct this, so customers may want to monitor the Microsoft Knowledge Base for more information on this issue.

Hardware platforms affected : HP Elite Slice for Meeting Rooms

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06100934

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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