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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Color LaserJet Managed MFP E57540 - 13.A3, 13.A4, 13.A5 jam error in tray 3, tray 4, or tray 5

13.A3, 13.A4, 13.A5 jam error in tray 3, tray 4, or tray 5

Use the following procedure to check for paper in all possible jam locations related to the optional 550-sheet paper feeders. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.A3.Dx
  • 13.A4.Dx
  • 13.A5.D5
  • 13.A3.FF
  • 13.A4.FF
  • 13.A5.FF
  1. Open the lower-right door.
    Figure : Open the lower-right door
  2. Gently pull out any jammed paper from inside the lower-right door.
    Figure : Remove jammed paper from inside the lower-right door
  3. Pull the tray completely out of the printer by pulling and lifting it up slightly.
    Figure : Open and remove the tray
  4. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.
    Figure : Remove any damaged sheets from the tray and adjust the paper guides
  5. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it.
    Figure : Remove jammed paper from the feed rollers inside the tray opening
  6. Close the lower-right door.
    Figure : Close the lower-right door
  7. Reinsert and close the tray.
    Figure : Reinsert and close the tray
  8. Open the right door.
    Figure : Open the right door
  9. Gently pull out any jammed paper from the pick-up area inside the right door.
    Figure : Remove jammed paper from the pick-up area
  10. Close the transfer assembly.
    Figure : Close the transfer assembly
  11. Push down on the green levers to release the jam-access cover.
    Figure : Press down on the levers to release the jam-access cover
  12. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants.
    Figure : Remove jammed paper from the jam-access area
  13. Close the jam-access cover, and then lower the transfer assembly.
    Figure : Close the jam-access cover
  14. Close the right door.
    Figure : Close the right door

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Country/Region: Flag Thailand

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