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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05970816

Version: 1

Advisory: HP Pavilion - 15-ck013tx Laptop PCs - CPU Clock Drops To 0.4GHZ When the AC Adapter is Plugged In

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Apr-2018

Last updated : 11-Apr-2018

DESCRIPTION
The CPU clock drops to 0.4GHZ when the AC adapter is plugged in during game play. The computer performance is slow, but at the same time the CPU utilization rate is only at 20%. There is no abnormality during game play on battery power, only when the AC adapter is connected to the computer.

SCOPE
The information in this document applies to the following:
BIOS versions:
BIOS version F.06 or earlier.
Computers:
HP Pavilion - 15-ck013tx
Operating Systems:
Microsoft Windows 10 Home (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the BIOS:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update (Intel Processors)
Version: F.07
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP Pavilion - 15-ck013tx

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05970816

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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