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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


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HP Notebook - 14-bs009nf Product Specifications

Hardware

Product number
2NM86EA
Product name
HP Notebook - 14-bs009nf
Microprocessor
Intel® Core™ i3-6006U (2 GHz, 3 MB cache, 2 cores)
Memory, standard
8 GB DDR4-2133 SDRAM (1 x 8 GB)
Video graphics
Intel® HD Graphics 520
Hard drive
128 GB eMMC
Display
35.6 cm (14") diagonal HD SVA anti-glare WLED-backlit (1366 x 768)
Keyboard
Full-size island-style keyboard
Pointing device
Touchpad with multi-touch gesture support
Wireless connectivity
802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.0 combo
Network interface
Integrated 10/100/1000 GbE LAN
Expansion slots
1 multi-format SD media card reader
External ports
2 USB 3.1 Gen 1 (Data transfer only); 1 USB 2.0; 1 HDMI; 1 VGA; 1 RJ-45; 1 headphone/microphone combo
Dimensions (W x D x H)
34 x 24 x 2.37 cm
Weight
1.9 kg
Power supply type
45 W AC power adapter
Battery type
4-cell, 41 Wh Li-ion
Battery life mixed usage
Up to 12 hours and 30 minutes
Video Playback Battery life
Up to 9 hours and 30 minutes
Battery type note
User-replaceable battery
Webcam
HP Webcam with integrated digital microphone
Audio features
Dual speakers

Software

Operating system
Windows 10 Home 64
HP apps
HP Audio Switch; HP CoolSense; HP JumpStart; HP Sure Connect
Software included
McAfee LiveSafe™
Pre-installed software
Netflix
Software - Productivity & finance
1 month trial for new Microsoft® Office 365 customers

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Country/Region: Flag Thailand

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