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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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Samsung ProXpress SL-C3010 Color Laser Printer - Clearing Paper Jams

This document provides instructions on how to clear a paper jam in the printer.
When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all fragments of paper are removed; otherwise a jam will occur again.
By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:
Refer to the following tips to avoid paper jams:
  • Ensure that the adjustable guides are positioned correctly.
  • Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.
  • Do not remove paper from the tray while your printer is printing.
  • Flex, fan, and straighten paper before loading.
  • Do not use creased, damp, or highly curled paper.
  • Do not mix papers type in a tray.
  • Use only recommended print media.
  • Ensure that the recommended print side of print media is facing up in the manual tray and tray.
  caution:
To avoid tearing the paper, pull out the jammed paper gently and slowly. Follow the instructions in the following sections to clear the jam.
  note:
Depending on your printer model and its options, the illustrations used in this document might be different.
  caution:
Turn off the printer when clearing jams from the printer.
Clear paper jams
Paper jams can occur in several parts of the printer. Go to the appropriate section to resolve the paper jam.

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