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HP Customer Support - Knowledge Base

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Samsung ProXpress SL-M3820, SL-M4020 - Redistributing Toner

When the toner cartridge is near the end of its life:
  • White streaks or light printing occurs and/or density varies from side to side.
  • The Status LED blinks red. The toner-related message saying that the toner is low might appear on the display.
If this happens, users can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after users have redistributed the toner. Replace the toner cartridge, see Available consumables.
note:
Illustrations in this user guide might differ from the printer depending on its options or models.
  caution:
  • To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.
  • Do not touch the green area of the toner cartridge. Use the handle on the cartridge to avoid touching this area.
  • Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge.
  • If toner gets on the user's clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.
  1. Open the front cover (callout 1), then pull out the toner cartridge (callout 2).
    Figure : M3320, M3820, M4020 series
    Figure : M3325, M3825, M4025 series
  2. Thoroughly shake the cartridge five or six times to distribute the toner evenly inside the cartridge.
    Figure : M3320, M3820, M4020 series
    Figure : M3325, M3825, M4025 series
  3. Hold the toner cartridge and align it with the corresponding slot inside the printer. Insert it back into its slot until it locks in place.
    Figure : M3320, M3820, M4020 series
    Figure : M3325, M3825, M4025 series
  4. Close the front cover. Make sure the cover is securely closed.
    Figure : M3320, M3820, M4020 series
    Figure : M3325, M3825, M4025 series

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