Messages appear on the control panel display to indicate the printer’s status
or errors. Refer to the tables below to understand the messages and their
meaning, then correct the problem, if necessary. Messages and their
explanations are listed in alphabetical order.
note:
- If a message is not in the table, reboot the power and try the printing job again. If the problem persists, contact:
- Search for the contents of display message on the support site.
- Some messages might not appear on the display depending on the options or models.
- [color]: Indicates the color of toner or imaging unit.
- [tray number]: Indicates the tray number.
- [media type]: Indicates the media type.
- [media size]: Indicates the paper size.
- [error number]: Indicates the error number.
|
Message
|
Meaning
|
Suggested solutions
|
|
Check whether the pieces
of paper remain in the
paper path.
|
There is a problem in
the paper path.
|
Remove the pieces of
paper remain in the paper
path. If the problem
persists, contact HP Customer Support.
|
|
Did not supply enough
toner. Remove seal tape
of toner cartridge or
shake it. Call for service if
the problem persists.
|
The printer cannot
detect a toner
cartridge. Or not
removed seal tape of
toner cartridge.
|
Remove the sealing tape
from the toner cartridge.
Refer to the Quick Install
Guide.
|
|
Door is open. Close it.
|
The door is not
securely latched.
|
Close the door until it locks
into place.
|
|
End of life, replace with
new imaging unit.
|
The indicated imaging
unit has reached its
estimated imaging
unit lifea.
|
Replace the imaging unit
with a Samsung genuine
imaging unit.
|
|
End of life, replace with
new toner cartridge.
|
The indicated toner
cartridge has reached
its estimated cartridge
lifea.
|
Replace the toner
cartridge with a Samsung genuine toner cartridgeb, see Replacing the other cartridge.
|
|
Engine System Failure
[error number]: Turn off
then on.
|
There is a problem in
the engine system.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Fuser Unit Failure [error
number]: Turn off then on.
|
There is a problem in
the fuser unit.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Fuser Failure [error
number]: Turn off then
on. Call for service if the
problem persists.
|
||
|
[HCF number] cassette is
pulled out. Insert it
properly.
|
The HCF is not securely
latched.
|
Close the HCF until it locks
into place.
|
|
HCF [number] door is
open. Close it.
|
The HCF door is not
securely latched.
|
Close the HCF door until it
locks into place.
|
|
[HCF number] is not
installed. Install the tray.
|
The HCF is not properly
installed.
|
Reinstall the HCF. If the
problem persists, contact HP Customer Support.
|
|
HDD System Failure
[error number]: Turn off
then on. Call for service if
the problem persists.
|
There is a problem in
the hard disk.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
HDD System Failure
[error number]: Call for
service.
|
||
|
HDD Error [Error
number]. Check users
guide.
|
||
|
Imaging Unit Failure:
[error number]. Install
imaging unit again.
|
The imaging unit is not
installed.
|
Install the imaging unit. If
it is already installed, try to
reinstall the imaging unit.
If the problem persists, contact HP Customer Support.
|
|
Imaging unit Failure:
[error number]. Call for
service.
|
There is a problem in
the imaging unit.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Imaging unit Failure:
[error number]. Please
turn off then on.
|
There is a problem in
the imaging unit.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Imaging unit is not
compatible. Check users
guide.
|
The imaging unit installed is not for
the printer.
|
Install a Samsung-genuine
imaging unit, designed for
the printer, see Available consumables.
|
|
Imaging unit is not
installed. Install the unit.
|
The imaging unit is not
installed or the
imaging unit is not
properly installed.
|
Install the imaging unit. If
it is already installed, try to
reinstall the imaging unit.
If the problem persists, contact HP Customer Support.
|
|
Install toner cartridge.
|
The toner cartridge is
not installed or the
toner cartridge is not
properly installed.
|
Install the toner cartridge.
If it is already installed, try
to reinstall the toner
cartridge. If the problem
persists, contact HP Customer Support.
|
|
Input System Failure
[error number]: Check
[HCF number]
connection.
|
There is a problem in
the HCF
|
Open and close the HCF. If
the problem persists, contact HP Customer Support.
|
|
Input System Failure
[error number]: Check
[tray number]
connection.
|
There is a problem in
the tray.
|
Open and close the tray. If
the problem persists, contact HP Customer Support.
|
|
Input System Failure
[error number]: Pull [HCF
number] out and insert it.
|
There is a problem in
the HCF.
|
Open and close the HCF. If
the problem persists, contact HP Customer Support.
|
|
Input System Failure
[error number]: Pull [tray
number] out and insert it.
|
There is a problem in
the tray.
|
Open and close the tray. If
the problem persists, contact HP Customer Support.
|
|
Lamp Failure: [error
number]. Open the door,
then close it. Call for
service if the problem
persists.
|
There is a problem in
the lamp.
|
Open the door, then close
it. If the problem persists, contact HP Customer Support.
|
|
Load [tray number] with
[Letter], [Plain] paper.
|
The paper size specified
in the printer
properties does not
match the paper being loaded.
|
Load the correct paper in
the tray.
|
|
LSU Failure: [error
number]. Turn off then
on. Call for service if the
problem persists.
|
There is a problem in
the LSU.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Motor Failure: [error
number]. Turn off then
on. Call for service if the
problem persists.
|
There is a problem in
the motor system.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
MSOK Failure [error
number]. Call for service
and Change MSOK.
|
There is a problem in
the engine system.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
MSOK Failure [error
number]. Call for service.
|
There is a problem in
the engine system.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Network cable is
disconnected. Check it.
|
The printer is not
connected with a
network cable.
|
Connect the printer to
the network with a
network cable.
|
|
Original paper jam in the
exit area of scanner.
|
The originals are
jammed in dual scan
document feeder.
|
Clear the jam.
|
|
Original paper jam inside
the scanner.
|
The originals are
jammed in dual scan
document feeder.
|
Clear the jam, see Original paper jam inside of scanner.
|
|
Paper in all output bins is
full. Remove printed
paper.
|
The output tray is full.
|
Remove papers from the
output tray, the printer
resumes printing.
|
|
Paper in output bin is full.
Remove printed paper.
|
The output tray is full.
|
Remove papers from the
output tray, the printer
resumes printing.
|
|
Paper is empty in [HCF
number]. Load paper.
|
There is no paper in the
HCF.
|
Load paper in the HCF.
|
|
Paper is empty in [tray
number]. Load paper.
|
There is no paper in the
tray.
|
Load paper in the tray.
|
|
Paper is low in [HCF
number]. Load paper.
|
Running out of paper
in the HCF.
|
Load paper in the HCF.
|
|
Paper is low in [tray
number]. Load paper.
|
Running out of paper
in the tray.
|
Load paper in the tray.
|
|
Paper Jam at the bottom
of duplex path.
|
Paper has jammed
during duplex printing.
|
Clear the jam, see Paper jam bottom of duplex path (jam duplex registration).
|
|
Paper Jam at the top of
duplex path.
|
Paper has jammed
during duplex printing.
|
Clear the jam, see Paper jam at the top of duplex path (jam duplex return, jam duplex 1).
|
|
Paper Jam in exit area.
|
Paper has jammed in
the exit area.
|
Clear the jam, see Paper jam in exit area (jam exit face down).
|
|
Paper Jam inside of
printer.
|
Paper has jammed
inside of the printer.
|
Clear the jam, see Paper
jam inside the printer
(jam feed 1, jam feed 2) or Paper jam
inside the printer (jam
feed 3, jam feed 4).
|
|
Paper Jam in HCF [tray
number].
|
Paper has jammed in
the feeding area of the
HCF.
|
Clear the jam, see Paper
jam in tray 3, 4.
|
|
Paper jam in Tray 1.
|
Paper has jammed in
the feeding area of the
tray.
|
Clear the jam, see Paper
jam in tray 1, 2.
|
|
Paper jam in Tray 2.
|
Clear the jam, see Paper
jam in tray 1, 2.
|
|
|
Paper jam in Tray 3.
|
Clear the jam, see Paper
jam in tray 3, 4.
|
|
|
Paper jam in Tray 4.
|
Clear the jam.
|
|
|
Paper jam in [tray
number] or tray door is
open.
|
Paper has jammed in
the feeding area of the
tray or tray door is
open.
|
Clear the jam, see Paper
jam in tray 1, 2.
|
|
Paper jam in MP tray.
|
Paper has jammed in
the feeding area of the
tray.
|
Clear the jam.
|
|
Paper jam or paper
empty in tray.
|
Paper has jammed in
the tray or there is no
paper.
|
Clear the jam, see Paper jam in the multipurpose tray.
|
|
PPM data is incorrect.
Call for service & change
MSOK.
|
There is a problem in
the ppm data.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Prepare new imaging
unit.
|
The estimated lifea of
the imaging unit is
close.
|
Prepare a new imaging
unit for a replacement.
|
|
Prepare new toner
cartridge.
|
The estimated
cartridge lifea of toner
is close.
|
Prepare a new cartridge
for a replacement. Temporarily increase
the printing quality by
redistributing the toner, see Redistributing toner.
|
|
Replace with new toner
cartridge.
|
The indicated toner
cartridge has almost
reached its estimated
cartridge lifea.
|
Replace the toner
cartridge for the best print
quality when this message
appears. Using a cartridge
beyond this stage might
result in printing quality
issues, see Replacing the toner cartridge.
|
|
If the printer stops
printing, replace the toner
cartridge, see Replacing the toner cartridge.
|
||
|
Replace with new
imaging unit.
|
The indicated imaging
unit has almost
reached its estimated
imaging unit lifea.
|
Replace the imaging unit
for the best print quality
when this message
appears. Using an imaging
unit beyond this stage might
result in printing quality
issues.
|
|
Replace with new fuser
unit.
|
The life of the fuser unit
expires totally.
|
Replace the fuser unit with
a Samsung genuine fuser
unit, contact HP Customer Support.
|
|
Replace with new
transfer roller.
|
The life of the transfer
roller expires totally.
|
Replace the transfer roller with
a Samsung genuine fuser
unit, contact HP Customer Support.
|
|
Replace with new [tray
number] pickup roller.
|
The life of the tray
pickup roller expires
totally.
|
Replace the tray pickup
roller with a Samsung genuine
pickup roller, contact HP Customer Support.
|
|
Scanner locked or
another problem
occurred.
|
The CCD (Charged
Couple Device) lock
has been locked.
|
Unlock the CCD lock. Or
turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Scan System Failure
[error number]: Turn off
then on.
|
There is a problem in
the scan system.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Sensor Failure: [error
number]. Turn off then
on. Call for service if the
problem persists.
|
There is a problem in
the sensor system.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Shake [color] toner
cartridge.
|
Small amount of toner
is left in the indicated
cartridge.
|
Temporarily
increase the printing
quality by
redistributing the toner, see Redistributing toner.
|
|
If the
problem persists, contact HP Customer Support.
|
||
|
The clock became initial
time. Set a time again.
|
The time setting of
printer is initialized.
|
Set the time setting in
Printer Setup.
|
|
The IPv4 address
assigned to wireless LAN
conflicts with that of
other system. Check it.
|
The IPv4 address is
used
elsewhere (wireless
LAN).
|
Check the IPv4 address or
obtain a new IP address.
|
|
The IPv6 address
assigned to wireless LAN
conflicts with that of
other system. Check it.
|
The IPv6 address is
used
elsewhere (wireless
LAN).
|
Check the IPv6 address or
obtain a new IP address.
|
|
The room temperature is
not suitable for this set
use. Please adjust room
temperature.
|
The printer is in a
room with improper
room temperature.
|
Adjust room
temperature, see Adjustment.
|
|
This IP address conflicts
with that of other system.
Check it.
|
The IP address is used
elsewhere.
|
Check the IP address or
obtain a new IP address.
|
|
Toner Cartridge Failure:
[error number]. Call for
service.
|
There is a problem in
the toner cartridge.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
Toner cartridge is not
compatible. Check users
guide.
|
The imaging unit installed is not for
the printer.
|
Install a Samsung genuine
imaging unit, designed for
the printer, see Available consumables.
|
|
TR Failure: [error
number]. Install transfer
roller again.
|
The transfer roller is
not installed.
|
Install the transfer roller. If
it is already installed, try to
reinstall the transfer roller.
If the problem persists, contact HP Customer Support.
|
|
Tray failure [error
number]. Check Tray
connection.
|
The tray is not securely
connected.
|
Reinstall the tray. If the
problem persists, contact HP Customer Support.
|
|
Tray failure [error
number]. Pull [tray
number] out and insert it.
Call for service if the
problem persists.
|
The tray is not securely
connected.
|
Reinstall the tray. If the
problem persists, contact HP Customer Support.
|
|
[tray number] is not
installed. Install the tray.
|
The tray is not properly
installed.
|
Reinstall the tray. If the
problem persists, contact HP Customer Support.
|
|
[tray number] cassette is
pulled out. Insert it
properly.
|
The tray is not securely
latched.
|
Close the tray until it locks
into place.
|
|
[tray number] door is
open. Close it.
|
The tray door is not
securely latched.
|
Close the tray door until it
locks into place.
|
|
UI System Failure: [error
number]. Call for service.
|
There is a problem in
the UI system.
|
Turn the printer off and
back on again. If the
problem persists, contact HP Customer Support.
|
|
802.1x authentication
failed. Please contact the
System Administrator.
|
Fail to authenticate.
|
Check the network
authentication protocol. If
the problem persists, contact HP Customer Support.
|
|
a. Estimated cartridge life means the expected or estimated cartridge, which indicates the
average capacity of printouts and is designed pursuant to ISO/IEC 19752. The number of
pages might be affected by the percentage of image area, operating environment, printing
interval, media type and media size.
b. When the toner cartridge has reached its end of life, the printer will stop printing. Choose to stop or continue printing from the SyncThru™Web Service. (Settings >
Printer Settings > System > Setup > Supplies Management > Toner Cartridge Stop) or
Samsung Easy Printer Manager (Device Settings > System > Supplies Management >
Toner Cartridge Stop). Turning off this option and continuing to print might damage the
device's system.
|
||
