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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05606404

Version: 3

Advisory: HP Business Desktops and Workstations - 90D-System Temperature Message Displayed During POST

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 25-Jul-2017

Last updated : 17-Nov-2017

DESCRIPTION
Intermittently, the following message is displayed, during POST, after the computer has been shut down or restarted normally:
POST Error
System Temperature
90D System Temperature
The System BIOS has detected your machine was previously shut down to avoid overheating. Overheating may occur if the cooling vents are blocked or the operating temperature exceeds the system specifications. The machine should return to normal operation once the situation is resolved.
Halt with Enter prompt
The message is displayed in error and can be safely ignored unless the computer has shut itself down.

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteDesk 800 35W G2 Desktop Mini PC
  • HP EliteDesk 800 35W G3 Desktop Mini PC
  • HP EliteDesk 800 65W G2 Desktop Mini PC
  • HP EliteDesk 800 65W G3 Desktop Mini PC
  • HP EliteDesk 800 G2 Small Form Factor PC
  • HP EliteDesk 800 G2 Tower PC
  • HP EliteDesk 800 G3 Small Form Factor PC
  • HP EliteDesk 800 G3 Tower PC
  • HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC
  • HP EliteOne 800 G2 23-inch Touch All-in-One PC
  • HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC
  • HP EliteOne 800 G3 23.8-inch Touch All-in-One PC
  • HP ProDesk 400 G3 Desktop Mini PC
  • HP ProDesk 400 G3 Microtower PC
  • HP ProDesk 400 G3 Small Form Factor PC
  • HP ProDesk 400 G4 Microtower PC
  • HP ProDesk 400 G4 Small Form Factor PC
  • HP ProDesk 480 G3 Microtower PC
  • HP ProDesk 480 G4 Microtower PC
  • HP ProDesk 498 G3 Microtower PC
  • HP ProDesk 600 G2 Desktop Mini PC
  • HP ProDesk 600 G2 Microtower PC
  • HP ProDesk 600 G2 Small Form Factor PC
  • HP ProDesk 600 G3 Desktop Mini PC
  • HP ProDesk 600 G3 Microtower PC
  • HP ProDesk 600 G3 Microtower PC (with PCI slot)
  • HP ProDesk 600 G3 Small Form Factor PC
  • HP ProDesk 680 G3 Microtower PC
  • HP ProOne 400 G2 20-inch Non-Touch All-in-One PC
  • HP ProOne 400 G2 20-inch Touch All-in-One PC
  • HP ProOne 400 G3 20-inch Non-Touch All-in-One PC
  • HP ProOne 400 G3 20-inch Touch All-in-One PC
  • HP ProOne 440 G3 23.8-inch Non-Touch All-in-One PC
  • HP ProOne 480 G2 20-inch Non-Touch All-in-One PC
  • HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC
  • HP ProOne 600 G2 21.5-inch Touch All-in-One PC
  • HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC
  • HP RP9 G1 Retail System Model 9015
  • HP RP9 G1 Retail System Model 9018
  • HP Z2 Mini G3 Workstation
  • HP Z240 Small Form Factor Workstation
  • HP Z240 Tower Workstation
RESOLUTION
Resolve the issue by updating the BIOS to the version listed below (or later):
EliteDesk 800 G3 MT/SFF
2.06
ProDesk 600 G3 MT
2.06
ProDesk 480/400 G4 MT
2.06
ProDesk 600 G3 SFF
2.06
ProDesk 400 G4 SFF
2.06
EliteOne 800 G3 AIO
2.06
ProOne 600 G3 AIO
2.08
ProOne 400 G3 AIO
2.07
EliteDesk 800 G3 DM
2.07
ProDesk 600 G3 DM
2.07
ProDesk 400 G3 DM
2.07
HP Elite Slice and Slice for Meeting Rooms
2.08
EliteDesk 800 G2 TWR/SFF
2.22
ProDesk 600 G2 MT/SFF
2.22
EliteOne 800 G2 AiO
2.22
ProOne 600 G2 AiO
2.2
EliteDesk 800 G2 DM
2.26
ProDesk 600 G2 DM
2.21
HP RP9 G1 Retail System
2.13
HP Z240 Workstation
1.63
HP Z2 Mini G3 Workstation
1.63
NOTE: More versions may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 680 G3 Microtower PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 440 G3 23.8-inch Non-Touch All-in-One PC, HP ProOne 440 G3 23.8-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP Z2 Mini G3 Workstation, HP Z240 Small Form Factor Workstation, HP Z240 Tower Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05606404

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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