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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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Samsung Laser Printers - How to Reset Your SyncThru Password for a Printer with No Display Menu

If the SyncThru Web Service login ID and/or password need to be reset on a printer without a LCD display menu, the printer network settings need to be cleared to do so.
To clear the network settings:
  1. Connect the printer to the PC via USB cable.
  2. Open Easy Printer Manager. Click the Easy Printer Manager icon in the task tray on the bottom right of the desktop.
      note:
    If Easy Printer Manager is not installed, click here to open the web-based installer and select the software.
    Figure : Icon
  3. Switch Easy Printer Manager to Advanced mode by clicking the Advanced mode button.
    Figure : Advanced mode
  4. Select the USB connected printer, and click Device Settings.
    Figure : Device settings
  5. Click the Network tab and scroll down to the bottom of the window.
    Figure : Network settings
  6. Click the Clear button.
      note:
    This will clear all the network settings, not just the SyncThru Web Service ID and password. The printer will need to be reconnected to the network after clearing the network settings.
    Figure : Clear
  7. Click OK to confirm the setting should be cleared.
  8. Power off the printer, then power it back on after a minute.
All the network settings (including the SWS password) will be reset. Manually configured IP information or a wireless network connection settings will need to be re-entered. The login information will default back to admin as the ID and the Password will be sec00000.

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Country/Region: Flag Thailand

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