hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    We are upgrading our website

    If you experience errors during this time, please try again later. 

hp-concentra-wrapper-portlet

Actions
Loading...

Samsung Laser Printers - Print job stuck in queue (Windows 8)

Use these steps to check the Spooler Service in Windows 8.
  1. Press the Windows and X keys on the keyboard at the same time.
    Figure : Press the Windows and X keys
  2. Click Control Panel.
    Figure : Click Control Panel
  3. Click System and Security.
    Figure : Control Panel menu
  4. Click Administrative Tools.
    Figure : System and Security menu
  5. Click Services.
    Figure : Select Services
  6. Scroll down and click Print Spooler.
    Figure : Scroll to Print Spooler
  7. The options Start, Stop, and Restart may display. Click Start if it is displayed. If it is not, click Restart.
      note:
    If the print spooler service is not running then the Start option will display instead of the Stop option, and vice versa.
    Figure : Print Spooler
  8. Close the window and restart the computer.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Thailand

hp-detect-load-my-device-portlet

Actions
Loading...