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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05517318

Version: 1

Advisory: ZBook G4 Mobile Workstation - Intel Graphics Device May Appear with a Yellow Exclamation Bang in Device Manager

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-May-2017

Last updated : 10-May-2017

DESCRIPTION

Intel®) HD graphics device may appear with a yellow exclamation bang in Windows Device Manager after changing a BIOS setting from discreet mode (default) to Hybrid mode on HP ZBook G4 "DreamColor" mobile workstation.

NOTE

No Intel video driver causes this issue.

SCOPE

Information in this document applies to the following:

Systems: DreamColor SKU

HP ZBook 15 G4 Mobile Workstation
HP ZBook Studio G4 Mobile Workstation
HP ZBook 17 G4 Mobile Workstation

Operating Systems:

Microsoft Windows 10 Pro (64-bit)
Microsoft Windows 10 Home (64-bit)
Microsoft Windows 10 Enterprise (64-bit)

RESOLUTION

To resolve this issue, download and install the following SoftPaq:

SoftPaq Description	Release Notes	Download SoftPaq
Intel Video Driver and Control Panel Version: 15.45.4590 Revision: W	SP79270 release notes	SP79270 file download

NOTE: A more recent version of this software may be available. Search for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ZBook 15 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05517318

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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