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HP Customer Support - Knowledge Base

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HP LaserJet Pro M402, M403 - Customer self-repair parts

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), printer number, or printer name.
  • Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty.
  • Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.
Item
Description
Self-replacement options
Part number
250-sheet paper input tray
Replacement cassette for Tray 2
Mandatory
RM2-5392-000CN
HP LaserJet 1 x 550 Paper Feeder
550-sheet paper feeder (optional Tray 3)
Mandatory
RM2-5413-000CN

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