Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the rear door and fuser area:
Clear Paper Jams in the Duplexer HP Color LaserJet Enterprise M506
No audio. Clear Paper Jams in the Duplexer HP Color LaserJet Enterprise M506.
caution:The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
-
Open the rear door.Figure : Open the rear door
-
Gently pull out any jammed paper from the rollers in the rear door area.Figure : Remove any jammed paper from inside the rear door
-
Close the rear door.Figure : Close the rear door
-
If the error persists, please check the following:
-
Ensure that the type and quality of the paper being used meets the HP specifications for the printer.
-
Ensure that the printer is located in an area that meets the environmental specifications for the printer.
-
Ensure that the tray width and length guides are set correctly for the size of paper being used.Adjust the paper-width guides by squeezing theadjustment latches on the guides and thensliding the guides to the size of the paper beingused.Figure : Adjust the tray guides
-
-
If the error persists, contact HP customer support at www.hp.com/go/contactHP.
note:
The jam might be caused by a torn piece of paper inside the fuser that cannot be removed without service.
