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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04784633

Version: 1

HP ZBook 15-inch Mobile Workstation, ProBook 640 and 650 G1 Notebook PCs - 0x7b Stop Error on a Blue Screen After Installing IRST Driver

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Sep-2015

Last updated : 03-Sep-2015

DESCRIPTION
The computer exhibits the following stop error on a blue screen after installing an IRST driver:
0x7b

SCOPE
Information in this document applies to the following:
Computers:
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 650 G1 Notebook PC
  • HP ZBook 15-inch Mobile Workstation
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
RESOLUTION
To resolve this issue, remove the GPO before IRST installation. For more information, refer to the following KB article:

Hardware platforms affected : HP ProBook 640 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ZBook 15 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04784633

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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