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HP Customer Support - Knowledge Base

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HP Printers - Install and Connect an HP Printer (PCs, Tablets, and Smartphones)

This document is for HP printers.
Before you can use your HP printer, a wireless or wired connection between devices is required. Install an HP driver or app to guide you through the wireless network, USB cable, or Ethernet connection setup.
  1. Confirm the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.
  2. For wireless printing, restore the printer's default network settings to clear any problems. The printer remains in first-time wireless setup mode for two hours after settings are restored.
    • Printers with a touchscreen control panel: Open the printer Setup, Network, or Wireless menu, and then select Restore Network Settings.
    • Printers without a touchscreen control panel: Press and hold the Wireless and Cancel buttons at the same time until the Power light flashes, and then wait for the Wireless light to flash.
    • Tango printers: Press and hold the Wireless button on the rear of the printer for five seconds until the Edge lighting flashes blue.
  3. For wireless printing, connect the printer to the local Wi-Fi network your computer or mobile device is connected to.
    • Printers with a touchscreen control panel: On the printer, select the Setup, Network, or Wireless menu, select Wireless Setup Wizard, and then follow the instructions to connect the printer to your network.
      If you do not know the login information for your network, go to Finding Your Wireless Password.
    • Printers without a touchscreen control panel: Within two hours of restoring the default network settings, press and hold the Wi-Fi Protected Setup WPS button on the router until the connection process begins. The Wireless light on the printer stops flashing when the connection completes.
      If your router does not have a WPS button, use the HP Smart app to set up the printer connection.
  4. Install and connect the printer.
    • Windows, Mac, Android, and Apple iOS: Go to 123.hp.com. This guided service automatically finds the correct driver or app for your computer operating system version or mobile device type. Follow the instructions to download and install the driver or app. During the installation, you are prompted to set up the printer connection.
    • Chromebook: Go to Printing from a Chromebook for steps to connect and print.

Frequently asked questions

Read the following topics related to installing HP drivers and printer connection setup.

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