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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04469335

Version: 1

HP ZBook 15-inch and 17-inch Mobile Workstation PCs - Cannot Install New Nvidia Driver Using HP Software Setup

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 01-Oct-2014

Last updated : 01-Oct-2014

DESCRIPTION
A yellow triangle with an exclamation point is exhibited next to the Nvidia video driver in Device Manager.
note:
This issue only occurs when uninstalling an old Nvidia video driver, then installing an updated Nvidia video driver using HP Software Setup.

SCOPE
Information in this document applies to the following:
Computers:
  • HP ZBook 15-inch Mobile Workstation
  • HP ZBook 17-inch Mobile Workstation
Operating Systems:
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
NVIDIA Video Driver and Control Panel
Version: 3349
Revision: B PASS: 15
note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04469335

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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