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Paper Jam Error Message Displays on the Control Panel for HP LaserJet MFP M225dn and M226dn Printers

This document is for HP LaserJet MFP M225dn and M226dn printers
When trying to print, one of the following Paper Jam error messages displays on the printer control panel.
  • Jam in cartridge area
  • Jam in output bin
  • Jam in duplex area
  • Jam in the document feeder
Solution one: Turn the printer off and then on again
Turning the printer off and then on partially resets the printer. Follow these steps to restart the printer, and then print a test page.
Step 1: Turn the printer off and then on again
Follow these steps to turn off the printer, and then turn it on again.
  1. Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.
  2. Wait 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Press the Power button to turn on the printer.
      note:
    The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.
Step 2: Print a Supplies Status report
Print a Supplies Status report to make sure that the hardware functions correctly.
  1. Make sure that there is unused, plain white letter or A4 paper in the input tray.
  2. On the printer control panel, press the Power button to turn on the printer if it is not already on.
  3. Press the Setup button (), press the Right Arrow button () to scroll to Reports, and then press the OK button.
  4. Press the Right Arrow button () to scroll to Supplies Status, and then press the OK button. The printer prints the report.
    Figure : Example of a Supplies Status report
    Image: Example of a Supplies Status report
Solution two: Clear a paper jam in the automatic document feeder area (ADF)
A Jam in the document feeder message displays on the printer control panel. Follow these steps to resolve the issue.
  1. Remove any loose paper from the automatic document feeder (ADF) input tray that has not fed into the printer.
  2. Remove any jammed paper visible in the input tray area. Use both hands to slowly pull out the jammed paper to avoid tearing the paper.
    Figure : Remove the jammed paper
  3. Lift the ADF input tray.
    Figure : Lift the ADF input tray
  4. Place your thumb under the tab on the end of the jam-access cover, and then lift the jam-access cover.
    Figure : Lift the jam-access cover
  5. Gently pull out any jammed paper from the ADF. To avoid tearing any whole sheets of paper, pull the paper with both hands.
      note:
    If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside the ADF. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.
    Figure : Remove the jammed paper
  6. Close the jam-access cover.
    Figure : Close the jam-access cover
  7. Close the ADF input tray.
    Figure : Close the ADF input tray
  8. If the error message still displays on the control panel, press OK to clear it.
Solution three: Clear a paper jam in the cartridge area
A Jam in cartridge area message displays on the printer control panel, along with an animation showing the jam-clearing procedure. Follow these steps to resolve the issue.
  1. Lift the scanner assembly.
    Figure : Lift the scanner assembly
  2. With the printer turned on, disconnect the power cord from the rear of the printer, and then open the top cover.
      warning:
    To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer.
    Figure : Open the top cover
  3. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  4. Remove any jammed paper from the cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.
      note:
    If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.
    Figure : Remove the jammed paper
  5. Reinsert the toner cartridge.
    Figure : Insert the toner cartridge
  6. Close the top cover.
    Figure : Close the top cover
  7. Lower the scanner assembly.
    Figure : Lower the scanner assembly
  8. If the error message still displays on the control panel, press OK to clear it.
Solution four: Clear a paper jam in the output bin area
A Jam in output bin message displays on the printer control panel, along with an animation showing the jam-clearing procedure. Follow these steps to resolve the issue.
  1. Lift the scanner assembly.
    Figure : Lift the scanner assembly
  2. With the printer turned on, disconnect the power cord from the rear of the printer, and then open the top cover.
      warning:
    To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer.
    Figure : Open the top cover
  3. Pull out the green tab to release the jam-access cover.
    Figure : Release the jam-access cover
  4. Remove any jammed paper from the cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.
      note:
    If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside the ADF. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.
    Figure : Remove the jammed paper
  5. Close the jam-access cover.
    Figure : Close the jam-access cover
  6. Close the top cover.
    Figure : Close the top cover
  7. Lower the scanner assembly.
    Figure : Lower the scanner assembly
  8. If the error message still displays on the control panel, touch OK to clear it.
Solution five: Clear a jam in the duplex area
A Jam in duplex area message displays on the printer control panel, and an animation showing the jam-clearing procedure. Follow these steps to resolve the issue.
  1. Open the rear access door.
    Figure : Open the rear access door
  2. Disconnect the power cord from the rear of the printer.
      warning:
    To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer.
  3. Use both hands to remove jammed paper to avoid tearing the paper.
      note:
    If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper that might remain inside. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.
    Figure : Remove the jammed paper
  4. Close the rear access door.
    Figure : Close the rear access door
  5. If the error message still displays on the control panel, press OK to clear it.
Solution six: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the printer, which might clear a false paper jam error, and then print a test page.
Step 1: Reset the printer
Follow these steps to reset the printer.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Step 2: Print a Supplies Status report
Print a Supplies Status report to make sure that the hardware functions correctly.
  1. Make sure that there is unused, plain white letter or A4 paper in the input tray.
  2. Press the Setup button (), press the Right Arrow button () to scroll to Reports, and then press the OK button.
  3. Press the Right Arrow button () to scroll to Supplies Status, and then press the OK button. The printer prints the report.
    Figure : Example of a Supplies Status report
    Image: Example of a Supplies Status report
Solution seven: Service the printer
Contacting HP for service in Asia Pacific.
If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP. Go to Contact HP Support to review available service options.

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