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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04423228

Version: 1

HP Elite X2 1011 G1 and EliteBook Folio 1020 G1 PCs - When Connected Standby Is Disabled in BIOS, Device Manager Displays Realtek HD Audio Driver as an Unknown Device

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Aug-2014

Last updated : 26-Aug-2014

DESCRIPTION
Disabling the Connected Standby option in BIOS causes the Realtek HD audio driver to be displayed as an Unknown Device in Device Manager.

SCOPE
Information in this document applies to the following:
Affected Platforms:
HP Elite x2 1011 G1
HP EliteBook Folio 1020 Notebook PC
Software:
Realtek HD Audio Driver version 6.0.1.7293
Operating Systems:
  • Microsoft Windows 8.1 (Standard)
  • Microsoft Windows 8.1 (Pro)
  • Microsoft Windows 8.1 (Enterprise)
RESOLUTION
To resolve this issue perform one (1) of the following procedures:
Procedure 1: Enable Connected Standby in BIOS setting.
  1. Power on Computer.
  2. Immediately press Esc button during startup (Esc button displays the startup menu).
  3. Press F10, select Advance and choose Device Configurations.
  4. Scroll down to Connected Standby.
  5. Check the box to enable Connected Standby.
  6. Press the F10 key to accept the change.
  7. Click Yes on the Save Changes screen to exit the BIOS.
  8. Sign into Windows and open Device Manager.
  9. Tap or click arrow to expand Sound, video and game controllers.
  10. Verify Realtek High Definition Audio is displayed correctly.
  11. Close Device Manager.
Procedure 2: If Connected Standby is disabled in BIOS, run HP Software Setup to reinstall the audio driver.
  1. On the Start screen, tap or click the Search button to open Search.
  2. Enter HP Software Setup in the Search field.
  3. Select HP Software Setup from the results list.
  4. Tap or click Yes when the User Account Control (UAC) appears.
  5. The HP Software Setup utility will open.
  6. Tap or click Hardware Enabling Drivers.
  7. Locate and select the Realtek HD Audio Driver.
  8. Tap or click Install.
  9. Allow the installation process to complete the driver install.
  10. Tap or click Continue.
  11. The computer will restart.
  12. Sign into Windows and open Device Manager.
  13. Tap or click Sound, video and game controllers.
  14. Verify Realtek High Definition Audio is displayed correctly.

Hardware platforms affected : HP Elite x2 1011 G1, HP EliteBook Folio 1020 G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04423228

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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