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    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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    Fix Windows 10 Update Issues

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HP PCs - Things You Should Do When Setting Up Your PC (Windows 8)

This document pertains to HP computers with Windows 8.
This document provides a helpful, secure process to follow when setting up your computer for the first time or after you use System Recovery to restore the computer to its original configuration. During this critical time when the computer is being set up, it is more vulnerable to security threats because it does not contain the most recent updates. Use the following steps to make sure your computer is up-to-date and secure.

Step 1: Connecting the hardware and complete setup

When setting up your computer for the first time or after a System Recovery, connect only the basic hardware you need to use Windows, usually the mouse, keyboard, and monitor. Make sure that the network cable and any wireless connections are disconnected.
  caution:
A newly recovered computer may not have protection installed or set up. Do not connect the network cable, printers, cameras, scanners, or any other non-essential peripheral devices and do not install any extra software until setup has finished and you have completed the rest of the steps in this document. Remove USB storage devices and HP Personal and Pocket Media drives from their sockets during the setup process.
If the computer uses a broadband Internet connection, do not connect the network cable (or broadband modem). The computer can be more susceptible to security threats during this critical period. If you need an Internet connection to complete a setup screen, try to bypass the screen and complete that portion of setup later. If this is not possible, temporarily connect the cable to complete the screen. Make sure to scan the computer for viruses immediately after completing the rest of these steps.
You must complete a series of computer setup screens before you can complete the setup process. It is important to fill out the setup information and wait for setup to complete. Do not restart the computer during this process. If the computer restarts, you might need to perform a system recovery before you can use Windows.

Step 2: Checking the Action Center for security and maintenance alerts in Windows 8

Set up a firewall to provide basic protection against security threats before attempting to connect to the Internet. You can use Windows Firewall or other firewall software, such as Norton Internet Security.
note:
Do not enable more than one firewall. Firewall software programs can interfere with one another if more than one is open.
Follow these steps to check the Action Center and set up a firewall:
  1. Press the Windows + W key.
  2. Type Action Center into the Search field.
    Figure : Searching for Action Center
    Search results for Action Center
  3. Click Action Center from the list of results.
    The Action Center opens.
  4. If an alert displays, follow the instructions to resolve the issue.
    Figure : Action Center, showing a firewall security alert
    Image of the Action Center
  5. If no alert displays, the security settings are up to date.
    Figure : Action Center
    Image of the Action Center

Step 3: Connecting to the Internet

Once you have enabled a firewall when setting up your computer, connect to the Internet using an existing connection or set up a new connection. If necessary, contact the Internet Service Provider (ISP). support number if you are having trouble setting up the connection or if you are missing important information such as passwords.
  caution:
Do not browse the Internet or use e-mail yet. Finish the steps in this document to make the computer more secure before using the Internet.
After establishing an Internet connection, continue to the next step.

Step 4: Installing security software

Once you have enabled a firewall and connected to the Internet when setting up your computer, install a security or antivirus program to protect the computer against security threats such as viruses and spyware. Your computer may have come with a trial subscription to Norton Internet Security. If so, you can use this program.

Step 5: Updating security software in Windows 8

When setting up your computer for the first time or after a System Recovery, make sure your security software is up to date with the newest virus definitions and threat information.
Example steps for setting security software
For example, if you are using Norton Internet Security version 20, do the following:
  1. Press the Windows + Q key.
  2. Type Norton into the Search field.
    Figure : Searching for Norton
    Search results for Norton
  3. Click Norton Internet Security from the list of results.
  4. Click LiveUpdate. If necessary, click Run LiveUpdate on the next screen.
    Figure : Norton Internet Security
    Norton Internet Security
    LiveUpdate updates security software and virus definitions.
    Figure : Norton LiveUpdate
    Image of Norton LiveUpdate
  5. Click Settings.
    Figure : Click Settings
    Location of Computer Settings
  6. On the computer tab, click Computer Scan, and then click Configure next to Full system scan.
    Figure : Settings
    Image of Settings screen
  7. On the Scan Schedule tab, select Weekly, then select a day of the week and a time. Then click Next.
    Figure : Scan Schedule
    Image of Scan Schedule screen
  8. Set the scan options, and then click Save.
    Figure : Scan Options
    Image of the Scan Options screen
After updating security software, continue to the next step.

Step 6: Downloading updates for Windows 8

After installing all critical updates, enable Automatic Update (for Windows Updates) using the following instructions:
  1. Press the Windows + W key.
  2. Type Windows update into the Search field.
    Figure : Searching for Windows update
    Search results for Windows update
  3. Click Windows Update from the list of results.
  4. Click Check for updates now to get the latest updates for Windows.
    Figure : Windows Update
    Image of PC settings screen

Step 7: Updating software and drivers from HP for Windows 8

Follow these steps to use HP Support Assistant to check for updates:
  1. Press the Windows + Q key.
  2. Type HP Support Assistant into the Search field.
    Figure : Searching for HP Support Assistant
    Search results for HP Support Assistant
  3. Click HP Support Assistant from the list of results.
  4. On the Welcome screen, select one of the options from the Scan drop-down list.
    Figure : Welcome to HP Support Assistant
    Image of HP Support Assistant welcome screen
    note:
    It is not recommended to select Never check for updates or messages.
  5. Select the other options you want, and then click Next.
  6. Click Updates and tune-ups.
  7. Select HP updates, then click Check for HP updates now.
    HP Support Assistant checks for software and driver updates. Follow the instructions to install the updates.
You are almost done. The computer is now more secure with the latest updates installed. Now you can install hardware devices, such as printers, all-in-ones, and cameras, using the manufacturer's installation instructions. Make sure a device is completely installed and working before installing another one. You can also install software that did not install automatically.

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