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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03709967

Version: 1

HP ElitePad 900 G1 Tablet - Audio and Video Are Not Synchronized

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 20-Mar-2013

Last updated : 20-Mar-2013

DESCRIPTION
.Mp4 files experience significant audio and video de-synchronization when played in a high definition format.

sourceInformation

SCOPE
HP ElitePad 900 G1 Tablet
RESOLUTION
The tablet does not fully support the .mp4 file format. Convert the files to the .WMV(VC-1) or H.264 file format using a third-party software.

Hardware platforms affected : HP ElitePad 900 G1 Tablet

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03709967

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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