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HP Designjet T/Z Printer Series - 86:01 Error Can Occur from Incorrect Cutter Positioning

Environment

HP Designjet T1100 Printer series
HP Designjet T610 Printer series
HP Designjet Z2100 Photo Printer series
HP Designjet Z3100 Photo Printer series
HP Designjet Z3200 Photo Printer series

Questions/Symptoms

86:01 Error

Cause

If an user encounters an 86:01 error on a Z2100/Z3100/Z3200 or T1100/T610 printer it could be caused by the cutter being in the incorrect position on the cutter track (especially if the error occurs after a paper jam). This can also be common with new printers. Please refer to the following pictures for details.

Answer/Solution

The cutter is a user replaceable part. When troubleshooting the 86:01 error on the T and Z series, it is recommended to have the customer remove the cutter to verify whether or not this is the issue. The following pictures will show the correct and incorrect cutter placement. If the error does not occur during initialization with the cutter removed, ensure that the customer places the cutter back in the printer correctly and the issue should be resolved.

Figure 1: Incorrect cutter placement


Figure 2: Correct cutter placement

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