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HP Elite/ProBook Notebook PCs - How to Remove BIOS ProtectTools User Account

Information

User powers on the notebook and boots into the BIOS, and then is requested to choose a user account. This issue usually caused by ProtectTools that generated BIOS ProtectTools user account. HP BIOS Administrator account has been hidden because of blank password.

Details

Steps to remove BIOS ProtectTools user account and password from BIOS:
  1. Download and install the latest HP System Software Manager for notebook.
  2. Run Command Prompt (Make sure to Run as Administrator in Windows Vista and Windows 7). User need to have an Administrator account.
  3. In Command Prompt navigate to C:\Program Files\Hewlett-Packard\HP SoftPaq Download Manager
    For Windows 64bit: C:\Program Files (x86)\Hewlett-Packard\HP SoftPaq Download Manager
    Command: cd c:\program files\hewlett-packard\hp softpaq download manager then hit enter.
  4. Type command biosconfigutility/nspwd:"new password" to create BIOS administrator password.
    Example: biosconfigutility/nspwd:"1234567890".
  5. Receive <Success msg="Successfully modified the Setup Password." />
    User need to write down the password
  6. Restart notebook then boot into BIOS.
  7. Choose BIOS Administrator then type in new password.
  8. Click Security tab.
  9. Current User section should be BIOS Administrator.
  10. Click User Management.
  11. Remove all account(s) under ProtectTools Users section then click Save.
  12. Go back to Security tab.
  13. Click Change Password to remove BIOS Administrator password.
  14. Follow the onscreen instructions:
    • Please type in your old password.
    • Please type in your new password Press Enter.
    • Please re-enter your password to confirm Press Enter.
  15. Current User section should be blank and should also see Setup BIOS Administrator Password option.
  16. Save and Exit.

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