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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03442982

Version: 1

HP Notebook PCs - Drive Encryption for HP ProtectTools Does Not Function During the Daylight Savings Period

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-Aug-2012

Last updated : 03-Aug-2012

DESCRIPTION
Drive Encryption for HP ProtectTools does not function during the daylight savings period. At this time, this issue is limited to New Zealand.

SCOPE
HP EliteBook 2560p Notebook PC
HP EliteBook 2560p Notebook PC
HP EliteBook 2760p Tablet PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8460p Notebook PC
HP EliteBook 8460w Mobile Workstation
HP EliteBook 8560p Notebook PC
HP EliteBook 8760w Mobile Workstation
HP EliteBook 8760w Mobile Workstation
HP ProBook 4230s Notebook PC
HP ProBook 4330s Notebook PC
HP ProBook 4331s Notebook PC
HP ProBook 4430s Notebook PC
HP ProBook 4431s Notebook PC
HP ProBook 4435s Notebook PC
HP ProBook 4436s Notebook PC
HP ProBook 4530s Notebook PC
HP ProBook 4535s Notebook PC
HP ProBook 4730s Notebook PC
HP ProBook 5330m Notebook PC
HP ProBook 6360b Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6560b Notebook PC
HP ProBook 6565b Notebook PC
RESOLUTION
To resolve this issue, do the following:
  1. Right-click the clock in the Windows task bar and select Adjust date/time.
  2. Click Change time zone.
  3. Deselect the option Automatically adjust clock for daylight saving changes.
  4. Activate drive encryption in HP ProtectTools again.
After drive encryption is activated, the option Automatically adjust clock for daylight savings changes can be turned on again for normal operation.
Fig. 1: Windows Date and Time settings

Hardware platforms affected : HP EliteBook 2560p Notebook PC, HP EliteBook 2760p Tablet PC, HP EliteBook 8460p Notebook PC, HP EliteBook 8460w Mobile Workstation, HP EliteBook 8560p Notebook PC, HP EliteBook 8760w Mobile Workstation, HP ProBook 4230s Notebook PC, HP ProBook 4330s Notebook PC, HP ProBook 4331s Notebook PC, HP ProBook 4430s Notebook PC, HP ProBook 4431s Notebook PC, HP ProBook 4435s Notebook PC, HP ProBook 4436s Notebook PC, HP ProBook 4530s Notebook PC, HP ProBook 4535s Notebook PC, HP ProBook 4730s Notebook PC, HP ProBook 5330m Notebook PC, HP ProBook 6360b Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6560b Notebook PC, HP ProBook 6565b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03442900

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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